Having watched Jenny Nicholson’s Star Wars Hotel video, it led me to follow her on twitter where people are ripping Disney a new one (rightly deserved, too). One thing I didn’t realize that has changed as I haven’t been a CM since covid is that monetizing fast passes has now made guest recovery reduced to practically nothing compared to what they used to do.
Here’s some quotes:
“Pre-Genie+ I used to make magical moments by walking guests up to the fastpass entrance all the time. Now that’s “stealing from the company””
“Our bus delayed our entry into DHS by two hours so we couldn’t get to rope drop and do rise of the resistance. The cast member at guest services actually apologized and said “I’d like to be able to give you a Fastpass for your inconvenience but the system doesn’t allow it.””
“Yea, a lot of cast are hesitant because they've put a lot of pressure on them about not abusing it. On top of that, in many areas frontline cast had the ability to issue them removed entirely and now only leaders/coordinators can do it.”
“One thing that's weird since Disney decided fastpasses cost money is they never give them out for inconveniences anymore. Yesterday they couldn't link my magicband to the hotel and said "I'm sorry this probably really ate into the time you needed to go on rides. Anyway bye"”
(She said this happened every day of her stay, and the only thing they suggested was for HER to go buy a new magic band. No offers to replace it for her).
Sounds like comped LL are given out incredibly rarely now, and front line CMs have either been deprived of that ability, and the few that DO have that power have to be able to account for each and every one passed out lest they get in trouble.
So I guess magical moments are a thing of the past? I used to love surprising guests with a random fast pass just to brighten their day, or using them as guest recovery.
Hey Disney. Genie+ SUCKS. Get your act together, good Lord…
Here’s some quotes:
“Pre-Genie+ I used to make magical moments by walking guests up to the fastpass entrance all the time. Now that’s “stealing from the company””
“Our bus delayed our entry into DHS by two hours so we couldn’t get to rope drop and do rise of the resistance. The cast member at guest services actually apologized and said “I’d like to be able to give you a Fastpass for your inconvenience but the system doesn’t allow it.””
“Yea, a lot of cast are hesitant because they've put a lot of pressure on them about not abusing it. On top of that, in many areas frontline cast had the ability to issue them removed entirely and now only leaders/coordinators can do it.”
“One thing that's weird since Disney decided fastpasses cost money is they never give them out for inconveniences anymore. Yesterday they couldn't link my magicband to the hotel and said "I'm sorry this probably really ate into the time you needed to go on rides. Anyway bye"”
(She said this happened every day of her stay, and the only thing they suggested was for HER to go buy a new magic band. No offers to replace it for her).
Sounds like comped LL are given out incredibly rarely now, and front line CMs have either been deprived of that ability, and the few that DO have that power have to be able to account for each and every one passed out lest they get in trouble.
So I guess magical moments are a thing of the past? I used to love surprising guests with a random fast pass just to brighten their day, or using them as guest recovery.
Hey Disney. Genie+ SUCKS. Get your act together, good Lord…
