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Lightning Lane at Walt Disney World
- Thread starter wdwmagic
- Start date
G00fyDad
Well-Known Member
They're never going to admit they have a problem.
No but if they fix it I don’t care.
DisneyDreamer08
Well-Known Member
I was in Disney all last week and used Genie+ and ILL several times. I typically travel with my husband and kids but this trip was my very first solo trip. Since I was alone, it was easier to justify the price. Obviously as a family of four, I may not have used it so much. Of course I am not happy to pay for this system but the most frustrating part was that it just doesn’t work good. A few examples-
One day in MK, I purchased G+. For my first LL, I chose Thunder Mountain at 9:30. After tapping in, I wanted Peter Pan next. The time was for 4pm. I had a dining reservation at 4pm. Why couldn’t Genie recognize this and offer an alternate time? I chose Haunted Mansion instead. After tapping into that, I tried for Pan again. Return was 8pm, during the fireworks. This was obviously no fault of the genie but I once again chose something else. A short time later, Pan was gone. I wish you were given a few time choice instead of one.
The day I went to DHS, I decided I would purchase ILL for M&M and Rise and use standby for everything else. I was ready to go at 6:50. 7am on the dot, I refreshed, picked a time for Rise and when it went to the next page, it just kept spinning and spinning. This was my first time purchasing an ILL so I assumed my time was set and I should just let it spin. After a solid three minutes, I finally gave up, closed out the app and went back in. Rise was sold out. So then I tried for M&M and the same thing happened. I would select a time and it would just spin and spin. Finally at 7:15, the system appeared to refresh and a bunch of new times popped up. I was then able to successfully secure times for both rides but not at the times I wanted. A very stressful start to my day.
On another day, I was going to Disney Springs in the morning and AK in the afternoon. Even though I was hoping to sleep in a bit, of course I still woke up at 7 to try and get an ILL for FoP. At 7 I chose a time, it went to the purchase page, it spun for a few seconds, then said your booking has been released. I clicked through the same series of pages for 33 minutes, every time, it said my booking was release. I was finally successful at 7:33. I took many screen grabs along the way so I could show the blue umbrella people. Now because I was alone, and not rope dropping that day, I was able to sit there for 33 minutes and attempt to get this ILL. But if my kids were there, and we were all getting ready and trying to get out the door, there’s no way I could have sat there for that long. I did talk to someone about it later in the day and she said there were system wide issues that morning
Overall, I found Genie to be very stressful. I did not enjoying waking up every morning and fighting with the system. If this is the system they insist on using, it should at least work properly.
One day in MK, I purchased G+. For my first LL, I chose Thunder Mountain at 9:30. After tapping in, I wanted Peter Pan next. The time was for 4pm. I had a dining reservation at 4pm. Why couldn’t Genie recognize this and offer an alternate time? I chose Haunted Mansion instead. After tapping into that, I tried for Pan again. Return was 8pm, during the fireworks. This was obviously no fault of the genie but I once again chose something else. A short time later, Pan was gone. I wish you were given a few time choice instead of one.
The day I went to DHS, I decided I would purchase ILL for M&M and Rise and use standby for everything else. I was ready to go at 6:50. 7am on the dot, I refreshed, picked a time for Rise and when it went to the next page, it just kept spinning and spinning. This was my first time purchasing an ILL so I assumed my time was set and I should just let it spin. After a solid three minutes, I finally gave up, closed out the app and went back in. Rise was sold out. So then I tried for M&M and the same thing happened. I would select a time and it would just spin and spin. Finally at 7:15, the system appeared to refresh and a bunch of new times popped up. I was then able to successfully secure times for both rides but not at the times I wanted. A very stressful start to my day.
On another day, I was going to Disney Springs in the morning and AK in the afternoon. Even though I was hoping to sleep in a bit, of course I still woke up at 7 to try and get an ILL for FoP. At 7 I chose a time, it went to the purchase page, it spun for a few seconds, then said your booking has been released. I clicked through the same series of pages for 33 minutes, every time, it said my booking was release. I was finally successful at 7:33. I took many screen grabs along the way so I could show the blue umbrella people. Now because I was alone, and not rope dropping that day, I was able to sit there for 33 minutes and attempt to get this ILL. But if my kids were there, and we were all getting ready and trying to get out the door, there’s no way I could have sat there for that long. I did talk to someone about it later in the day and she said there were system wide issues that morning
Overall, I found Genie to be very stressful. I did not enjoying waking up every morning and fighting with the system. If this is the system they insist on using, it should at least work properly.
Last edited:
The return window is an hour. You should have taken that 8 pm slot for PP.I was in Disney all last week and used Genie+ and ILL several times. I typically travel with my husband and kids but this trip was my very first solo trip. Since I was alone, it was easier to justify the price. Obviously as a family of four, I may not have used it so much. Of course I am not happy to pay for this system but the most frustrating part was that it just doesn’t work good. A few examples-
One day in MK, I purchased G+. For my first LL, I chose Thunder Mountain at 9:30. After tapping in, I wanted Peter Pan next. The time was for 4pm. I had a dining reservation at 4pm. Why couldn’t Genie recognize this and offer an alternate time? I chose Haunted Mansion instead. After tapping into that, I tried for Pan again. Return was 8pm, during the fireworks. This was obviously no fault of the genie but I once again chose something else. A short time later, Pan was gone. I wish you were given a few time choice instead of one.
The day I went to DHS, I decided I would purchase ILL for M&M and Rise and use standby for everything else. I was ready to go at 6:50. 7am on the dot, I refreshed, picked a time for Rise and when it went to the next page, it just kept spinning and spinning. This was my first time purchasing an ILL so I assumed my time was set and I should just let it spin. After a solid three minutes, I finally gave up, closed out the app and went back in. Rise was sold out. So then I tried for M&M and the same thing happened. I would select a time and it would just spin and spin. Finally at 7:15, the system appeared to refresh and a bunch of new times popped up. I was then able to successfully secure times for both rides but not at the times I wanted. A very stressful start to my day.
On another day, I was going to Disney Springs in the morning and AK in the afternoon. Even though I was hoping to sleep in a bit, of course I still woke up at 7 to try and get an ILL for FoP. At 7 I chose a time, it went to the purchase page, it spun for a few seconds, then said your booking has been released. I clicked through the same series of pages for 33 minutes, every time, it said my booking was release. I was finally successful at 7:33. I took many screen grabs along the way so I could show the blue umbrella people. Now because I was alone, and not rope dropping that day, I was able to sit there for 33 minutes and attempt to get this ILL. But if my kids were there, and we were all getting ready and trying to get out the door, there’s no way I could have sat there for that long. I did talk to someone about it later in the day and she said there were system wide issues that morning
Overall, I found Genie to be very stressful. I did not enjoying waking up every morning and fighting with the system. If this is the system they insist on using, it should at least work properly.
gerarar
Premium Member
Just a tip, even though the window starts at 8pm, you have from 8-9:15pm to scan and enter the ride, which is very much doable after the fireworks.I was in Disney all last week and used Genie+ and ILL several times. I typically travel with my husband and kids but this trip was my very first solo trip. Since I was alone, it was easier to justify the price. Obviously as a family of four, I may not have used it so much. Of course I am not happy to pay for this system but the most frustrating part was that it just doesn’t work good. A few examples-
One day in MK, I purchased G+. For my first LL, I chose Thunder Mountain at 9:30. After tapping in, I wanted Peter Pan next. The time was for 4pm. I had a dining reservation at 4pm. Why couldn’t Genie recognize this and offer an alternate time? I chose Haunted Mansion instead. After tapping into that, I tried for Pan again. Return was 8pm, during the fireworks. This was obviously no fault of the genie but I once again chose something else. A short time later, Pan was gone. I wish you were given a few time choice instead of one.
The day I went to DHS, I decided I would purchase ILL for M&M and Rise and use standby for everything else. I was ready to go at 6:50. 7am on the dot, I refreshed, picked a time for Rise and when it went to the next page, it just kept spinning and spinning. This was my first time purchasing an ILL so I assumed my time was set and I should just let it spin. After a solid three minutes, I finally gave up, closed out the app and went back in. Rise was sold out. So then I tried for M&M and the same thing happened. I would select a time and it would just spin and spin. Finally at 7:15, the system appeared to refresh and a bunch of new times popped up. I was then able to successfully secure times for both rides but not at the times I wanted. A very stressful start to my day.
On another day, I was going to Disney Springs in the morning and AK in the afternoon. Even though I was hoping to sleep in a bit, of course I still woke up at 7 to try and get an ILL for FoP. At 7 I chose a time, it went to the purchase page, it spun for a few seconds, then said your booking has been released. I clicked through the same series of pages for 33 minutes, every time, it said my booking was release. I was finally successful at 7:33. I took many screen grabs along the way so I could show the blue umbrella people. Now because I was alone, and not rope dropping that day, I was able to sit there for 33 minutes and attempt to get this ILL. But if my kids were there, and we were all getting ready and trying to get out the door, there’s no way I could have sat there for that long. I did talk to someone about it later in the day and she said there were system wide issues that morning
Overall, I found Genie to be very stressful. I did not enjoying waking up every morning and fighting with the system. If this is the system they insist on using, it should at least work properly.
Just an example that I did, I booked Pirates at 8pm, which coincides with DE fireworks. After the show, I headed straight there and scanned in around 8:35ish.
DisneyDreamer08
Well-Known Member
Yes I realize you can scan in 5 minutes early/late and I know it’s a one hour time slot. I just didn’t want to be fighting the crowds and swimming up stream after the fireworks
gerarar
Premium Member
Tbf the after-firework crowds only last about 10-15 mins, so plenty of time to get to your next ride.Yes I realize you can scan in 5 minutes early/late and I know it’s a one hour time slot. I just didn’t want to be fighting the crowds and swimming up stream after the fireworks
Just remember....anything is possible, for you are the Magic..
Chi84
Premium Member
I don’t think it’s as necessary for people who are in the parks as soon as they open. It’s probably more necessary for those who get there later or maybe spend the morning at a water park and save the theme parks for afternoon or evening.
JoeCamel
Well-Known Member
Shhh, Bob will hear you......,
Jeff4272
Well-Known Member
Do you have a copy of that survery? Would love to read it, ty
DisneyDreamer08
Well-Known Member
When I talked to the blue umbrella people about my issues, she said no one likes the system and be sure to answer the survey I receive after checking out. I checked out this past Saturday and still haven’t received a genie specific survey 
I did receive one specifically for my dinner at Artist Point and another for my stay at Music. I’m really hoping I get the Genie survey!
I did receive one specifically for my dinner at Artist Point and another for my stay at Music. I’m really hoping I get the Genie survey!I took it, asked if I was aware of G+, asked me why I didn’t use it, and asked me if I thought DHS was too crowded.
TikibirdLand
Well-Known Member
And yet, certain birds don't get the survey because we're not going AT ALL. Guess they're not interested in why in my case!
Up to 50 percent of Walt Disney World park guests are upgrading to Disney Genie+ according to Bob Chapek
Up to 50 percent of Walt Disney World park guests are upgrading to Disney Genie+ according to Bob Chapek
The Disney CEO comments on the usage of Disney's pay-to-ride system Genie+ at Walt Disney World and Disneyland Resort.
www.wdwmagic.com
