Whilst I agree it’s annoying, and the example given of the girls with their coffee seems somewhat clear cut as queue jumpers, I do take exception to a blanket policy fo refusal to accept there could be a valid reason.
A friend of mine has just had to start using a colostomy bag. If he needs to empty it, it really needs to happen PDQ, certainly whilst he gets used to it. And certainly at the moment he would also need someone to accompany him to assist. I doubt you would realise that if you encountered him trying to rejoin his group, yet I would suggest it’s a reasonable situation. Of course he could probably ask for a DAS but maybe some people don’t feel they really need that kind of accommodation.
Oh, and he’s 28 by the way, not an older gentleman that some might give a pass to. I hope he never meets either of you, albeit at least one of you is never going back so the chances are halved.
But of course, the most righteous members of the public often seem to believe they have an inbuilt ability to identify someone with a hidden condition or disability so can immediately tell who’s faking it.