s8film40
Well-Known Member
The clips are metal.
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Large Piece Falls off Monorail - Being Evacuated
- Thread starter MCast
- Start date
There have been many times I could have fixed something but I didn't..... that's why they have mechanics! And the mechanic doesn't do my job so we're all happy !
danlb_2000
Premium Member
JoeCamel
Well-Known Member
Metal/plastic they are worn out!
s8film40
Well-Known Member
Proabably. It is a balance those in this particular case. The clips have to be loose enough that the panels can easily be pulled off if needed, yet tight enough it doesn't just fall down on its own.
monorail81
Well-Known Member
Seriously? I used to get little cuts on my fingers from the clips all the time putting them up, but I got those hatches put back up quickly. Now they have to call Maintenance?
C'mon! There are certain things the CMs should be able to do on their own...
s8film40
Well-Known Member
Yeah it was kind of ridiculous. I don't know for sure if they still require maintenance to do it, but I would guess so. I put those back up enough times that I could do it faster that most of the maintenance people anyway.Seriously? I used to get little cuts on my fingers from the clips all the time putting them up, but I got those hatches put back up quickly. Now they have to call Maintenance?
Goofyernmost
Well-Known Member
And should do because they are part of a team that has a goal and that is to keep the customer (guest) happy. If they know how to fix something and it is a simple fix and it affects the overall image of WDW, then they should do it because they can. That is what separates the good CM's from the, "it's not in my job description" type of CM. Those CM's will never achieve anything there and can only hope that the next job they have is going to allow them to do the same attitude. It probably won't. If one isn't going to give a little extra, I'm just not sure why they should expect to be given any extra.Seriously? I used to get little cuts on my fingers from the clips all the time putting them up, but I got those hatches put back up quickly. Now they have to call Maintenance?
Amen. It's like taking the half-a-second to swoop over and pick up that little piece of trash that the CM with the sweeper missed.
Unless, of course, CMs have been INSTRUCTED to NOT attempt to replace the covers, in which case they'd risk a counseling and write up over reinstalling them.
Goofyernmost
Well-Known Member
The thing is that management makes a lot of rules that they don't want anyone to pay any attention too. What they do that for is to cover their butts if someone get injured while doing that. I never let stuff like that bother me, if I saw something I could do i just did it, but, today is a much more complex world and you are right, it probably is better to just leave it for those that get paid to take that chance.
Captain Neo
Well-Known Member
This is the perfect excuse the BOBs have been waiting for to justify not expanding the monorail line. Probably wish they could just get rid of it all together.
Cesar R M
Well-Known Member
Seems way too bureaucratic now.
To my point it's not a matter of not wanting to do it. It's about doing something NOT in your job description and then getting reprimanded for it. I was told more than once. One time I was going to help an older cast member move an item with a hand truck. I could not because I had not been trained ! Yep a hand truck.
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Brad Bishop
Well-Known Member
For all of the instructions -not- to do something, you'd think it'd work to everyone's advantage to show a cast member how to do it properly and then show them, "If it doesn't stay up or a clip is broken, THEN call us (maintenance)."
hpyhnt 1000
Well-Known Member
Nothing a little duct tape can't fix!
This maintenance technique was originated at WDW, DL improved upon it by using the painters masking tape so as not to damage the expensive paint job on the new monorails.
Painter's tape works as well!
I agree but maybe from managements perspective where do you draw the line. In every case how do you get a person to decide they should not go any further. It becomes a judgement call and that is a huge variable.
Brad Bishop
Well-Known Member
I'd argue that you let people make mistakes rather than telling them not to think/do. You can fix a mistake. Once they turn off their brain because they're given an order, they're really not coming back from that (it's a bit insulting and to that employee it becomes, "not my problem; I don't care"). Ownership is far better.
We've all experienced this with the CSR for cable TV, mobile, whatever, who's not allowed to think but only allowed to go by the script. You try to tell them your actual problem and then you just get the next part of the script rather it fits or not. That's not a good customer experience.
I get what your saying but what about the safety issue, in this case we are talking about snapping a cover back into place. I'm looking at the big picture, how do you make a blanket policy that can cover every situation and still have all the 4 keys in mind. I think the answer goes back to stay in your job description. I have a huge background in AC and I have been in a situation twice when the AC was acting up. I am not going to put my nose in there, to me that's begging for trouble. Suppose I fix the problem but cut myself in the process. You know where that would go.
Goofyernmost
Well-Known Member
No one ever said that todays decision makers are not boarder line stupid and completely unproductive. They also wouldn't be able to differentiate between team building and oatmeal. One has to wonder what the future brings.
Brad Bishop
Well-Known Member
It seems like some common sense could be involved like:
If the cover falls down, push it back up (here's how) and clip it into place. If it's a recurring issue, report it to maintenance.
Please don't fix the AC system in the Monorail nor change its tires nor repair doors nor try to separate the cars from the train.
I think the problem is that people want to draw a line in the sand which, again, stops your employees from thinking. If you have good employees they should be smart enough to know when/where to stop and you don't really need to define that line, if they do try to help but end up going too far then you tell them, "Thanks for trying but let's let maintenance handle that next time."
If the cover falls down, push it back up (here's how) and clip it into place. If it's a recurring issue, report it to maintenance.
Please don't fix the AC system in the Monorail nor change its tires nor repair doors nor try to separate the cars from the train.
I think the problem is that people want to draw a line in the sand which, again, stops your employees from thinking. If you have good employees they should be smart enough to know when/where to stop and you don't really need to define that line, if they do try to help but end up going too far then you tell them, "Thanks for trying but let's let maintenance handle that next time."