Well, here's the thing with the hats. People used to complain that getting names in hats took too long, and they had to wait in line too long to get it done, I used to hear it all day. Now they put in machines that do the job much quicker (and more precisely), and people are still complaining. Can't win sometimes.
Is Main Street a Mall...yes, but that's what a majority of the guests wanted. Most guests don't care about individual stores, and many of them would rather have World of Disney located at the entrance for all their needs. I don't agree, but that's the way it is.
Former Main Street Merchandise Host.