For our family, we greatly prefer UOR over WDW these days. WDW is still a wonderful place for first time visitors and families with small children. But we are a family of 3 with me being a 50 year old single guy and my 2 teenage daughters.
I think one the major reasons that people have a "less than" feeling about their Universal visits is they approach it and visit there differently. If you immerse yourselves in the Disney "Magic®" by staying at a Disney hotel and spend almost all you time on-prop and only leaving for the day trip up to Uni with it's logistical hassles of either renting a car or a Mears shuttle then spending a day cramming in both Uni parks then having to make it back to Disney property at the end of the day. You are not going to get close to 1. the kind of experience that you are getting at WDW. And 2. the kind of experience Universal Orlando Resort has to offer. I believe that if most people really want to give Universal Orlando Resort a fair shake, you really need at least 3 nights a one of the Universal on-prop resorts, take in some signature dining like Emeril's Tchoup Chop and The Palm (my new favorite restaurant in any destination theme park environment), And if you have included La Nouba in your WDW visits then catch The Blue Man Group. The Universal product really is a quality product on the level of Disney and now there are certain aspect where they are kicking some mouse tail. Mostly state of the art exciting, compelling attractions. But also their resorts are really kicking Disney's tail in terms of quality amenities and service. In April we stayed at The Portofino Bay Resort for our 2nd time, and I was as blown away as I was the first time. Stuff like 2 staff at the pool. One called The Pool Concierge who could take care or any needs or problems and the Pool Valet who would grab 4 towels for each person in your party and then ask where you wanted to sit. He would escort you to the lounge chairs of your choice. Then took one towel and wrapped the lower portion of the chair, used a 2nd towel to wrap the upper portion of the chair, used the 3rd to make a pillow to rest our head and placed the 4th towel folded at the foot to use to dry yourself. They also have 2 large glass ice water dispensers, one Lemon/Lime the other Orange/Tangerine, which was very nice on the hot days. The rooms are very nicely appointed with a Keurig and Emeril's Big Easy coffee, fully appointed honor bar with snacks (no hiking to a venting machine). The bathroom had a "Rain Shower" stall and a soaking tub. The room was quite large and had a fantastic view of the harbor. And with my AP discount it was $174/night.
I guess WDW just isn't for us anymore. We are looking for new attractions, a relaxing well appointed resort hotel, and some fine dining.