Interesting Phone Call today

marni1971

marni1971

Park History nut
Premium Member
We always go via Guest Relations for the good as well as the bad. More than once a smiling face has greeted us with a comment they usually only get complaints, not compliments.
 
I_heart_Tigger

I_heart_Tigger

Well-Known Member
Knowing the perks I got for good service I always make sure to hit Guest Relations at the end of my day. I try to go at each park once and I travel with a notebook so I jot down the persons name and where they worked so I can leave a good comment for them.

In my years as a vacationer I think I've given about 40 good guest comments and 1 bad one. Not a bad ratio considering all of the interactions I've had with CMs over the years.
 
rob45

rob45

Well-Known Member
I've reported CM's that go out of their way to park management. I appreciate them folks, they go through a lot of hassle sometimes. In 2010 my daughter lost her drivers licence, we reported it, and within 2 days it was turned in to lost and found dept.,we had a CM call her, then drive over to our cabin at FW to hand deliver it! Thanks also to the person turning it in.
 
litaljohn

litaljohn

Well-Known Member
from a management side, is there something that carries more weight than others? or is it more or less good feedback vs. bad? I have a tendency to ramble on and remember specific little things I go on about. I'd feel bad If harped on one thing that was great while the cast member may have done other things just as well that I didn't really mention.

also, people who have mentioned going over emails in reviews, is better to make seperate emails for each cast member, or is it fine to mention them and point each out in one longer (based by how I run on wih topics much longer) email?

my current plan for when I finally get down next month was to sort of start taking what would amount to cliff notes on my phone each day marking the days, times names and a short recap of why they were amazing.

I think it's also fair to say if I hear any cast member reference Bon Jovi in any way they are going in the awesome list. I don't yet know how that makes them better than other cast members, I just know it does.
 
HatboxGhost

HatboxGhost

Well-Known Member
marni1971 said:
We always go via Guest Relations for the good as well as the bad. More than once a smiling face has greeted us with a comment they usually only get complaints, not compliments.
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That is where my Wife and I went when we wanted to tell them about the great CMs we had contact with. You are right though, they mostly get complaints.
 
litaljohn

litaljohn

Well-Known Member
do they ever get just random goofy complaints, where people aren't even being serious? I dunno why but I sort want to go up and complain that on buzz light year buzz went to infinity,but refused
to go beyond! what gives?
 
JIMINYCR

JIMINYCR

Well-Known Member
We've given appropriate recognition and hoped the CM's benefitted from them. It sure is nice to hear we may have been the ones to help someone get a raise or promotion or our comment was the thing that helped someone get rehired. We also print off "Special Thanks" cards that we hand personally to the CM's which we are told they save and treasure.
 
spiritofNorway

spiritofNorway

Well-Known Member
I got some letters from Guests when I was on my program, the first time was creepy; a manager who usually looks a bit grumpy and I was kind of scared off met me at the workplace with the area manager and I was like "am I in trouble?" But then I got the mail from the Guest with a Great Service Fanatic Card on it, and I got some free lunch that day. I was happy!
 
Bloopers

Bloopers

Well-Known Member
I_heart_Tigger said:
When I worked there and we got recognized for something our names were drawn for prizes. I won a Limited Edition Animal Kingdom watch (5000 made, I think) which was cool since this was in 1996 (while the park was being built). I won a tour of AK with Joe Rohde (and about 75 other CM's) and I won a tv which was great since one of my roommates had a big party and ours was stolen.

My roommate won a 3 day trip to Disneyland for her and a friend, another roommate won 2 nights at Disney's Hilton Head resort and a good friend won a Caribbean cruise and took me with him.

As far as I know they don't do prizes like that any more. They were all drawn from good guest comment cards.
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Oh man, those seem like amazing prizes! Wish they still did that!!
 
bluejasmine

bluejasmine

Active Member
Killnme said:
While on our Disney vacation this past week we had two CMs go really out of their way when we were in the MK. So when we returned to our hotel room I emailed their names to Disney. Well today I got a phone call from a Disney rep asking for more information on one of the CMs to make sure she could get the email to the right supervisor.

While on the phone I gave her two more names of CMs that were great and she said she would most certainly pass that on too.

So if a CM makes your vacation a little more magical, please make sure to let Disney know, because it will get noticed.
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Oh that's nice! Ive done that and never recvd a call!!
 
mcurtiss

mcurtiss

Well-Known Member
is there an email address I can use to give a CM a great recommendation?

After a ride on POTC one late night, my daughter was browsing the Arribas Bros. cart and fell in love with a miniature glass figurine of a seal. We had one more night in the MK so we wanted to wait until we bought anything so fragile. My daughter was overtired and bit cranky, but the CM made a point to engage her and promise that she would personally save one of the figurines for her and that if she came back at the same time the next night, she would be there and have it for her. They exchanged names - "Pirate Amanda" and "Princess Lily" and we went on our way.

The next night, we strolled by the cart but my daughter was no longer in her Bibbity Bobbity garb, so we didn't assume "Pirate Amanda" would remember us. "Pirate Amanda" came right up to my daughter and called her by name and remembered she was looking for the seal. Totally made her day.
 
PolynesianPrincess

PolynesianPrincess

Well-Known Member
We always try and go out of our way to let Guest Relations know of the great service we receive. It seems like these days all people want to see is the negativity and are so quick to point it out. Don't get me wrong, if someone is completely awful when we encounter them, we will report that as well, but I think great work needs to be recognized! :)
 
A

All Disney All The Time

Well-Known Member
mcurtiss said:
is there an email address I can use to give a CM a great recommendation?

After a ride on POTC one late night, my daughter was browsing the Arribas Bros. cart and fell in love with a miniature glass figurine of a seal. We had one more night in the MK so we wanted to wait until we bought anything so fragile. My daughter was overtired and bit cranky, but the CM made a point to engage her and promise that she would personally save one of the figurines for her and that if she came back at the same time the next night, she would be there and have it for her. They exchanged names - "Pirate Amanda" and "Princess Lily" and we went on our way.

The next night, we strolled by the cart but my daughter was no longer in her Bibbity Bobbity garb, so we didn't assume "Pirate Amanda" would remember us. "Pirate Amanda" came right up to my daughter and called her by name and remembered she was looking for the seal. Totally made her day.
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WDW.Guest.Communications@disneyworld.com
 

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