Since memories can fade and I do not want to misrepresent my experience all these months later, I have copied my post from another website that I completed just after we returned from our trip. Yes, it is LONG(sorry about that) but I felt (and still feel) it was important for other families with food allergies to know of our experience. Feel free to "take it with a major grain of salt" if you wish but for others, I hope it gives you extra information that you might have not previously read when researching restaurants for your vacation.
"We arrived for our dinner reservation a little early and the CM said she would take us to our table in a moment. I asked if they had an allergy menu and she replied that they did indeed. I advised that we would need one. A few moments later, she motioned for our family of four to follow and she took us to our table and dropped the menus on the table. There was no allergy menu.....sigh. ...AND she had rushed away so quickly that I was unable to gesture for her return to supply the missing menu.
After waiting at the table for quite a while, our waiter came by to greet us. We asked for an allergy menu and he said "sure." He returned several minutes later with waters and.......no allergy menu. We ordered our drinks and requested the allergy menu yet again.
At this point, my allergy DD was getting hangry and I told her to start looking at the regular menu to get an idea of what she wanted to order and we would see if it could be modified.
The waiter returned again after several more minutes with the allergy menu (cue the angels singing) but no drinks. OK. Fine. He left. DD decided she wanted the Kobe beef burger and was happy to see that it was listed on the allergy menu but it was served on an Udi's bun which we knew is a no go for her.
The waiter returned and we ordered. My husband ordered a bowl of wonton soup and the Kobe burger. DD24 ordered the Chicken Tikka Masala. I ordered the Bang Bang Calamari and the Pork potstickers.
I advised the waiter that my DD21(who also has special needs thus I usually order for her) was allergic to peanuts, tree nuts, eggs, bananas, and melons. I related that she wanted the Kobe beef burger with NO BUN as it is not safe for her. He said no problem. He asked "What type cheese would you like on your burger? Oh, wait, does cheese have egg in it?" She chose cheddar and answered that no, cheese does not contain egg.
Now, I know not everyone has allergies and that some waitstaff is going to be more knowledgeable than others but SERIOUSLY?? Does cheese have egg in it? Come on now. The management staff at this restaurant is obviously not even making an attempt to educate the waitstaff. It's a choice. Seems the waitstaff isn't the only uneducated staff...
Our drinks finally arrived. They were ok. Nothing special.
Eventually the food arrived at the table. I am sure you have already guessed by this point but indeed, my DD's burger arrived at the table on a bun AND with mayo...... We immediately said we cannot accept this burger as she is allergic to the eggs in the bun and would need a new burger. The food runner apologized and took the burger back.
Very quickly a manager arrived at the table to profusely apologize and stated that they take allergies "very seriously" and this should not have happened. I find her statement to be somewhat funny and hollow words because it was obvious that the management does NOT take allergies seriously. Neither the hostess nor the waiter nor the kitchen staff had demonstrated any sort of "seriousness."
A few minutes later, the manager hand delivered the allergy safe kobe burger sans the bun and mayo. She apologized again and announced that my daughter's meal would be comped as well as any appetizers or desserts to compensate for their mistake. This was kind of her and greatly appreciated.
Now, as far as the food itself.....my husband's wonton soup arrived with his burger. The soup he said was just ok. His burger was very tasty and his fries were crisp and just the right amount of salt. My DD's burger and fries were also good. My DD24 said her chicken tikka masala tasted more like butter chicken and was ok but not what she was expecting. My calamari was nothing special and the potstickers were below average. I didn't even finish eating them. The filling had little flavor, the sauce was not balanced, the dough was somewhat stiff though I had ordered them steamed. I have had much better from my local restaurants.
I really had high expectations as many on these boards have raved about Yak and Yeti and it was not an easy ressie to score. The food was mediocre at best and the service was just all around disappointing. We will never go back. Sorry this was so long winded but it really made that big of a negative impression on us all. I knew going into this that it was not a Disney owned restaurant and probably should have just chosen somewhere else to eat. Lesson learned."