dvcnut
Member
Speaking from personal experience, it is so important to notify them while you are still in the park.
We had a situation a couple of years ago where our family photos with Mickey were lost. My DH and I literally spent 2 hours going through every digital image taken that day of Mickey and guests...trying to find our picture. My in-law's were visibly upset and we were exhausted by the end of the 2 hour search. We spoke to a guest relations manager and he said...tell me what make your family happy. He suggested a personal tour of Mickey's house in Toon Town by Mickey, a cd full of candid and portrait photos, and my 12 year old SIL opened Toon Town for the day by sprinkling fairy dust.
Disney surpassed any expectation that we had of righting their wrong. They gave us a truly magical experience that we won't ever forget.
We had a situation a couple of years ago where our family photos with Mickey were lost. My DH and I literally spent 2 hours going through every digital image taken that day of Mickey and guests...trying to find our picture. My in-law's were visibly upset and we were exhausted by the end of the 2 hour search. We spoke to a guest relations manager and he said...tell me what make your family happy. He suggested a personal tour of Mickey's house in Toon Town by Mickey, a cd full of candid and portrait photos, and my 12 year old SIL opened Toon Town for the day by sprinkling fairy dust.
Disney surpassed any expectation that we had of righting their wrong. They gave us a truly magical experience that we won't ever forget.