Wow, not sure what or where he was reading. Unfortunately a lot of those review sites are just angry guest who probably had a bad experience with something not related or weren't given anything for free. As for the actual resort, it's a great resort. I actually was just there a few months ago. Had a preferred garden room and it was very nice. No cleaning or housekeeping issues at all. The grounds are amazing, some of the best actually. Food court and restaurant are good. At times it gets crowded and check out can get backed up. The pools are nice. The bus system, there are 4 stops so at times yours could be last so a bus could be full. As for waiting, I've never had a wait that was much over the suggested 20 mins. During the slower times it can stop at French quarter which to me isn't a huge deal but some will think it's the end of the world. If the line to RS is really bad leaving, take FQ and just walk, it's literally a 5-8 minute walk from FQ lobby to RS lobby or take the boat. I've stayed here I believe 5 times as Riverside and another hand full back when it was Dixie landings and I've always had very good experiences. Unfortunately not every person will like it and will go over board with reviews. Nothing is ever going to be perfect but in my visits, it's been pretty dang close
