horrid stay at allstar movie

First off....

I had an amazing time in Disney, time of my life as a matter of fact. But the experience in our hotel room was awful. Our shower head was broken. So me(6'1) had to bold the shower head up.... we called ans complained on day one, and it wasn't fixed until day 3.

Next, our room wasnt cleaned at all on day 4. My little one aways looks forward to seeing how they positioned her stuffed animals. So come 10pm, no beds made, no new towels..... very very disappointed foe the happiest place on earth. Guess we need to go broke and stay at the Polynesian or higher next time.

 

[WDWmazprty]

Disney is #1 in customer service and quality, however bad service can happen ANYWHERE , and that goes for Disney as well.
Someone dropped the ball big time, thats it. Its happened the value resorts all the way up to the deluxe resorts.
Like everyone said, always talk to the management, thats very unlike Disney to let that happen as they pride themselves on quality. Very unusual.
The 'you get what you pay for' mentality is not always right. Maybe its the way it should be, but more often than not, this doesn't apply.

 

[NormC]

you get what you pay for....

BS, We stayed at the POP Century and experienced the same level of service that we got at the Wilderness Lodge and Dixie Landings.

 

[Poofiesdream]

We stayed at POFQ and put a do not disturb sign in the card slot on the door and the maid just took it out and entered! We were in the room!! Went to the front desk and complained and they just said we will talk to her. Good thing we were clothed!!!

 

[wdwmagic]

We stayed at POFQ and put a do not disturb sign in the card slot on the door and the maid just took it out and entered! We were in the room!! Went to the front desk and complained and they just said we will talk to her. Good thing we were clothed!!!

I always put the safety latch on the door when I am inside to prevent that kind of thing form happening. Glad I do now seeing what happened to you.

 

[olinecoach61]

I'd blame the shower head problem on all the ding dongs who now bring their own shower heads to WDW, as the ones they have are apparently not good enough. Though I agree it shouldn't take 3 days to get it fixed.

The dirty room? I would have either called down and told them they somehow missed my room, or not cared. Them missing making my bed one day wouldn't have impacted my vacation at all. You can always call down and they will send more towels up if you don't want to wait for them to come and service your room.

If those are the only 2 things that were wrong, I'd have to say they were both small things and shouldn't have made your stay "horrid". And there is no guarantee neither thing would happen at a deluxe resort.

People bring their own shower heads??? That's a little out there.

 

[disneypearl]

Sorry you had a bad experience at All Star Movies. Three days is a long time for them to come and fix your shower. Movies is actually the only value that we have not stayed at. I don't think that upgrading your stay next time to a moderate or deluxe would be a sure way to make sure this doesn't happen again. It could happen anywhere. I hope next time you will have better luck at wherever you decide to stay.

Glad to hear that other than this you had a nice trip.

 

[Plowboy]

People bring their own shower heads??? That's a little out there.

That's not "a little out there". That's a lot out there

 

[crosswagon]

Our first trip to Disney we stayed at POP and were very impressed by the customer service and cleanliness of the resort. We have also stayed at All Star Sports before and had no complaints but have decided POP was our choice (the buses have alot to do with that). When our girls were younger we had summers filled with travel ball and we have tried every hotel chain around so Disney does know how to please on every level. We have never stayed at a moderate or deluxe so can't compare there but when there is 6 in your group you learn to prioritize your needs and enjoying the parks is our #1 goal.