Recently my boyfriend and I dined at the Le Cellar steakhouse the Canadian Pavilion in the Epcot theme park. We ate at the restaurant on Wednesday January 16th at 6:40pm. The dining reservations were for 6:40 under my name. The dinner was the worst and most upsetting experience of our entire 7 day vacation. Not only were the accommodations crammed but the food and service was absolutely HORRIBLE!!! Upon arrival to the restaurant we were seated fairly quickly, and that was the ONLY positive thing that happened the entire evening. Our table was squished between a table of 6 and a table of 4 in a small corner. This table was so small that it barely fit our bread plates and silverware!!! The party of 6 was joking saying how they were dining with us for the evening. There was less then 6 inches from our table to theirs. The waiter, took forever to come over and take our drink order. Finally after he emerged from wherever, he took our order and then stopped and chatted with the table behind us, then disappeared for another 15 minutes. He came back gave us our drinks and then left again before we could ask about the menu. Finally came back with desert for the table next to us and then turned around almost knocking over my wine glass to finally take our order. I ordered the herb rubbed prime rib with the steakhouse Caesar salad and my boyfriend ordered the strip steak. We asked the waiter if the kitchen had regular mashed potatoes. The waiter told us that they only had the cream cheese ones, and my boyfriend joking asked if he was allergic to cream cheese could they make him regular ones and the waiter said rudely then you'd have to order something else. So we just responded that the roasted potatoes were fine. Before he left we made sure that we asked for bread, which he said he'd bring right out and then he disappeared again. The table of 6 that was next to us, the gentlemen was trying to get up and couldn't fit between his table and our, we had to move our table over to let him out. When he turned he had to move to the table again to let him back in. The waiter brought the table next to us their check and we got his attention and asked for the bread again. He said he forgot and would bring it right out and continued finish with the table next to us. After another 15 minutes he returned with my salad, and no bread. We asked again and once again we were told that he forgot and he'd bring it right out. Another 10 - 15 mins pass and he comes out with our meals and finally the bread too. My boyfriend got a decent size steak and 3 little potatoes, i got a piece of prime rib, that was 3/4ths fat and 4 little potatoes. When we turned to ask him about our steak he was gone. So i began to cut into the little bit of steak and my boyfriend began eating as well. about 40 minutes later the waiter returned to ask how we were doing. I told him i was very unhappy with the steak showing him all the fat that was on my plate, he told me that we would pass it on to his manager, cleared the plates and left again. He very quickly emerged with the check and when we asked what was said about the steak the response was you just got a bad cut of meat. We paid left a $2 tip and left. We spent over $100 that night in that restaurant and i can't even fully express how HORRIBLE this meal was. This put such a damper on our day there, and a sore spot on our Disney experience.
We were so udderly disappointed in this meal, we will never eat at this restaurant again and will not encourage anyone that we know to eat there either.
I am a vacation club owner and go down every year, out off all the dinners i have eaten at throughout the years the Le Cellar experience was the WORST meal and service I've ever had a Walt Disney World.
I have already emailed wdw.guest.communications@disneyworld.com and i've gottne no response yet. Actually the above is my email to the above address. That was two weeks ago when we got back. Does anyone know who else I can contact about it? Its still a very large sore spot for us.
Thanks for all your help!! :wave:
We were so udderly disappointed in this meal, we will never eat at this restaurant again and will not encourage anyone that we know to eat there either.
I am a vacation club owner and go down every year, out off all the dinners i have eaten at throughout the years the Le Cellar experience was the WORST meal and service I've ever had a Walt Disney World.
I have already emailed wdw.guest.communications@disneyworld.com and i've gottne no response yet. Actually the above is my email to the above address. That was two weeks ago when we got back. Does anyone know who else I can contact about it? Its still a very large sore spot for us.
Thanks for all your help!! :wave:
