The suggestions for Disneyland are warranted, but I doubt his experience will be any different. Disneyland is cool for a lot of reasons, but he sounds like he's soured on the entire Disney experience. I can't believe that only Fast Pass+ and a couple bad cast member issues ruined his experience. Sounds like there are other problems or he's just sick of it.
Disneyland is not nearly the scale, size, and immersion of Disneyworld and is absolutely no substitute for me.
Disney is magical, but it's not going to be a magical experience if you have the wrong mindset. You have to let go and be a kid again in a lot of ways. You can't think negatively.
"This new system ruins the experience. The Lines are too long. The people are too rude. The cast member wasn't nice enough. This ride was closed. This area is dying. This needs refurbishment."
I couldn't agree more. I know there are things that aren't perfect, but the things that are good are SO good for me that it far outweighs any negative for me.
All maybe true in isolated cases, but Disney is still ultimately what YOU make of it and your mindset. If you let the little things get to you, there are a LOT of things to be upset about as I mentioned.
However, all of the good outweighs the bad, for me at least. I love Disney because of the memories I have there and the good that still exists in the parks today. Are they perfect? No, but I can't sour on them for these smaller reasons, despite being highly critical.
I'll admit there is a lot of brand loyalty and nostalgia built in, but it's not just blind faith. They still do so many things so well:
- Cast members are still some of the best in the industry.
- Character interaction is phenomenal.
- WDW has incredible size and breadth; truly its own city
- Tons of options for food
- Tons of options for lodging
- Disney is still the king of content. I love their classic movies and concepts.
- Haunted Mansion, Pirates, Splash Mountain, Space Mountain, Spaceship Earth, Expedition Everest, Tower of Terror, RnR coaster, Great Movie Ride, Hall of Presidents, American Adventure, etc are still world class attractions that I can't miss.
- WDW property is beautiful. Flowers, maintenance of the grounds are world class.
- Great transportation service
- Incredible fireworks and shows
- The best music in the industry
I could go on, but if you can give all this up, I'd argue Disneyland won't make you feel much better. It sounds like his interests are just in a different place now and he's using minor things to make the excuse he's just having an "OK" time.