Just curious, what was the situation?
I was at ASMu in February, and apparently a cheerleading competition was happening that week. The first two nights, the girls in the next room, though loud and annoying, seemed to quiet down and go to bed at midnight. They were kids so I didn't care, just having a good time. The third night, however, they decided to bang on the walls AND the connecting door. So I called the front desk and theyb dispatched security. Well, befvore security arrived they banged against the walls again and this time attempted to open the connecting door. Security managed to get them to be quiet. Well, no doubt the next day I went to complain about the whole situation. Originally the CM I spoke with was going to move me to another room. The CM next to her, however, thought I should be moved to another resort (Caribbean Beach Resort), and that's exactly what happened. They even had a CM drive me there. I apparently wasn't the only refugee, since practically everyone checking in seemed to be telling the desk CM that they were being re-located from another resort.
I actually wrote Disney an e-mail regarding the situation, applauding the CMs, but at the same time expressing my disappointment that nothing really happened to the girls who caused the disruption to my vacation. Well, a few weeks later (maybe, I don't actually remember) I received a call from Guest Relations and again reiterated what happened, again praising the response of the CMs to resolve it but expressing disappointment (if I ran the company, I would have not only charged the disruptive room the cost of the upgrade, but quite possibly removed them property all together). She was very nice, and they even refunded me one nights' stay (something I wasn't even asking for). So, long story short, they tend to respond to concerns.:wave: