Has anyone ever had another guest start an issue with you?

[DABIGCHEEZ]

I think, in fact, for the night shows on the castle, they don't want you to sit. Similar to the announcement they make before the UOE preshow, sitting on the ground in a crowded dark room is dangerous.

Hmm... it is dark at night. Could that be the reason why???

During the day... if I got there first or at the same time as another group, and we were sitting and they chose to stand and block us(mainly my kids)... There would definatley be an issue thats all I am saying.

Just like when we get a curbside spot and another whole family barges in front of us....another issue. Now if the parents are considerate and ask us if the kids can go up front...sure no problem at all. But to just barge the whole family in...yeah thats a problem.

 

[DABIGCHEEZ]

How is standing up rude?

If you are blocking others behind you...thats where it is rude. Guess you just do not understand common courtesy to others.

 

[Mrs.Minnie]

I've never had a problem with a fellow guest, but I did have a staff issue during my last trip.

DH and I went to WDW on our Honeymoon. We left our reception, went straight to the airport, and flew to Orlando. When we got there, I took off the jewelry I had worn for the ceremony (pearl earrings, a pearl necklace, and a pearl bracelet) and put them in the nightstand next to the bed. I won't say what hotel I was staying in, because other than this one event, I have nothing but great things to say about my experience with this hotel and can't wait to stay there next time. But I will say it was on property. Anyway, we had our honeymoon, an amazing time, and left a week later. We, regretfully, checked out and headed to the airport. As the shuttle pulled up to the airport, I realized: I didn't remember grabbing my wedding jewelry out of the night stand. Immediately, I picked up the phone and called the hotel to tell them. They transferred me to maid services, I explained the situation to them, what room I had just checked out of, asked them to check for it and mail my jewelry back to me if it was found. Twenty minutes later, I got a phone call from the maid services saying they didn't find anything. Incredibly nonchalantly and very polite, I said "Okay. I kind of expected that." Seriously, you can ask my husband. I said it completely calm and was not accusing them of anything. No matter how calm I was, the woman immediately jumped to the defense.
"What's THAT supposed to mean?!" she spat out.
"Nothing," I said, still calm and polite. "Just that I figured you might not find it."
"So you think I stole it?"
"What?? No. I just had a feeling it wouldn't turn up."
"OH! So you're calling me a liar!" She screamed.
I was shocked. "Ma'am, I'm not calling you anything!"
"I can get my manager if my answer is not enough for you!"
"Ma'am." I said, starting to lose my patience, but still polite, "I am not accusing you of anything. I am simply stating that I had a feeling it might not be in there. For all I know, I'll find it in my suitcase when I get home and have just forgotten that I packed it. I just called to make sure."
She spat out "Okay, you have a good day." And hung up on me.
I could not believe it.
We got on the plane from Orlando, and I turned my phone off. When we landed later, I turned it back on to discover I had a voicemail from the hotel: they had checked my room again, and had found my jewelry. I received it all in the mail a week later.

But yes, that was my one bad experience with anyone at Disney being rude to me.

 

[Zummi Gummi]

If you are blocking others behind you...thats where it is rude. Guess you just do not understand common courtesy to others.

No, I do actually. But thanks for assuming.

I will continue to maintain there is nothing wrong with standing in the courtyard to enjoy a show, particularly when that is what is clearly preferred. If Disney wanted people to sit there would be cast members there asking folks to sit. Just because you choose to sit down does not mean everyone else should follow along.

I could make a lot of assumptions about you (you seem to have a sense of entitlement, you want everyone to follow your lead, you sound like the kind of tourist we can't stand, etc.) but I won't debase myself and do to you what you did to me. Happy holidays!

 

[DABIGCHEEZ]

Actually by your actions you do not.

Guess the feeling is mutual then about you being the kind of tourist that we don't like then. If you are an employee, then that thinking could be part of the reason why there is such a drop in CS over the past years.

Just like I don't know you... you don't know me. And like I am probably not accurate about you... you can not be further from the truth about me. Just saying some good old consideration for those around you is would go a long way. I can say the same thing about a sense of entitlement about you. If you were there standing and I showed up... I would not sit behind you knowing that you were standing. But if it was reversed and I was sitting there and you then jump up at some point... yep thats the problem.

Oh and Happy Holidays to you too.

 

[englanddg]

I've never had a problem with a fellow guest, but I did have a staff issue during my last trip.

DH and I went to WDW on our Honeymoon. We left our reception, went straight to the airport, and flew to Orlando. When we got there, I took off the jewelry I had worn for the ceremony (pearl earrings, a pearl necklace, and a pearl bracelet) and put them in the nightstand next to the bed. I won't say what hotel I was staying in, because other than this one event, I have nothing but great things to say about my experience with this hotel and can't wait to stay there next time. But I will say it was on property. Anyway, we had our honeymoon, an amazing time, and left a week later. We, regretfully, checked out and headed to the airport. As the shuttle pulled up to the airport, I realized: I didn't remember grabbing my wedding jewelry out of the night stand. Immediately, I picked up the phone and called the hotel to tell them. They transferred me to maid services, I explained the situation to them, what room I had just checked out of, asked them to check for it and mail my jewelry back to me if it was found. Twenty minutes later, I got a phone call from the maid services saying they didn't find anything. Incredibly nonchalantly and very polite, I said "Okay. I kind of expected that." Seriously, you can ask my husband. I said it completely calm and was not accusing them of anything. No matter how calm I was, the woman immediately jumped to the defense.
"What's THAT supposed to mean?!" she spat out.
"Nothing," I said, still calm and polite. "Just that I figured you might not find it."
"So you think I stole it?"
"What?? No. I just had a feeling it wouldn't turn up."
"OH! So you're calling me a liar!" She screamed.
I was shocked. "Ma'am, I'm not calling you anything!"
"I can get my manager if my answer is not enough for you!"
"Ma'am." I said, starting to lose my patience, but still polite, "I am not accusing you of anything. I am simply stating that I had a feeling it might not be in there. For all I know, I'll find it in my suitcase when I get home and have just forgotten that I packed it. I just called to make sure."
She spat out "Okay, you have a good day." And hung up on me.
I could not believe it.
We got on the plane from Orlando, and I turned my phone off. When we landed later, I turned it back on to discover I had a voicemail from the hotel: they had checked my room again, and had found my jewelry. I received it all in the mail a week later.

But yes, that was my one bad experience with anyone at Disney being rude to me.

I hate to say this, but mousekeeping used to be magical at WDW. It is not anymore. It is staffed largely with immigrant labor who barely speak english.

Now, before anyone assumes anything, I have nothing against immigrants (legal or illegal) nor those who don't speak english well. My point is that, there was a trend in the hospitality industry that took off in the 90s with major businesses...that, to "save money" they could employ immigrants or outsource. This was a MAJOR trend that encompassed hotels and restaurants alike.

I was flat out told by several people that I should "only hire immigrants"...it's a screwed up view of how to manage labor positions. They think "hire immigrants, they'll work for base wages and never complain"...but, these managers are idiots. They do complain. They just are smart enough not to do it to your face. And they will corrupt your business and undermine your authority every chance they get, because eventually they come to feel that they really run it (since they do all the work) and you NEED them.

More than once I had to shove out a group the felt they "owned their jobs", even though well undercompensated for their roles...and it was amusing...they'd always pull the "I don't understand" when I'd ask them to do something. But, watch, when I screwed up their schedule (cut their hours from 40 to 10 a week) they spoke perfect english.

My point is...you get what you pay for, both in terms of salary but more in terms of team and commitment. As long as the management at Disney continues to shun the front lines, the average CM / Mousekeeping quality will continue to stagnate. They know they are being inspected, but not for what they deliver, rather for silly things...like, when they clock in and out...silly...stupid...management.

 

[CMV]

I've got a great story about headbutting a mid-20's Brazilian when the statute of limitations runs out.

I mean...a story that happened to a friend of mine. Yeah...

 

[NearTheEars]

If you are blocking others behind you...thats where it is rude. Guess you just do not understand common courtesy to others.

I believe his initial post said he arrived to the spot early and people filed in behind him. It's not like he walked in front of them, that would be rude.

 

[BaconPancakes]

This may be an unpopular opinion, but IMO parades and fireworks are for standing, not sitting.

 

[Crazydisneyfanluke]

I was in line at the GMR when a woman behind me was skipping a line with about 5 other people. I turned to my mother (i was 16 at the time) and stated: "what the hell is up with all these skippers?" A woman turned around and started yelling at me say that she wasnt, i asked her "if you are not skipping people in the line why are you pushing through all these people?". she replied "my Boy friend is further up inline and i'm going to meet him i can go get him if you want?".
The next thing i knew a cast member removed her from the line.
1 for me
0 for rude guests

 

[Walt Disney1955]

Nope, never had an issue with another person at a Disney park. I've been lucky. However, I can laugh at a certain incident now but in 1997 my dad and I got a picture taken with Goofy. I was 17. At that time I don't remember an organized line up or a CM directing traffic. So my dad and I just sort of sidled our way in front of Goofy. I know for a fact that he HAD to have "budded" in front of some kids but no one complained and that was that. Of course, people may have been shocked. I'll blame my dad on this one. I think he just saw the opportunity and ran with it, and I followed him. Two big guys budding in front of a "line" to see Goofy must have looked strange though, haha.

 

[JenniferS]

This is my BIGGEST issue with interactive queues...at least move when the line moves people!!!

... Or just smile and invite people to walk past you.
A couple of times my nephew wanted to play with the interactive elements, and I just told any folks who were hesitating, to walk on by. I recognize that I have no right to hold up the line.

 

[JenniferS]

People shouldn't be sitting down, period. It's not a picnic. There's nothing there that says guests should sit down to enjoy the presentation. If Disney wanted guests to sit they'd bring out benches.

Yeah, and call a press conference about it.

 

[englanddg]

Yeah, and call a press conference about it.

I just spit out my tea onto my keyboard! Darn you!

 

[Dwarful]

My husband and I were on a trip with our two girls and our niece. We rented a double stroller for the two youngest ones to share. We were waiting for the night parade and fireworks at MK. So we didn't lose any child in the crush of the crowd we had all three girls sit in the stroller for the parade and I sat on one side and my husband stood directly behind the stroller. We picked our spot a little over an hour before parade time and ate ice cream while waiting. About 5 minutes before the parade was to start this woman comes up and tries to put her kids in the foot well of the stroller...in front of the girls. I said that wasn't going to be ok because the stroller was at its weight limit and the girls wouldn't be able to see over these kids (about 6 -7 yrs old). The woman starts yelling and screaming about how Disney is for the children and how horrible we are for not letting her kids see the parade. A CM came over and directed the family away from us...but it freaked my girls out...they still talk about it every trip.

 

[LucyK]

My husband and I were on a trip with our two girls and our niece. We rented a double stroller for the two youngest ones to share. We were waiting for the night parade and fireworks at MK. So we didn't lose any child in the crush of the crowd we had all three girls sit in the stroller for the parade and I sat on one side and my husband stood directly behind the stroller. We picked our spot a little over an hour before parade time and ate ice cream while waiting. About 5 minutes before the parade was to start this woman comes up and tries to put her kids in the foot well of the stroller...in front of the girls. I said that wasn't going to be ok because the stroller was at its weight limit and the girls wouldn't be able to see over these kids (about 6 -7 yrs old). The woman starts yelling and screaming about how Disney is for the children and how horrible we are for not letting her kids see the parade. A CM came over and directed the family away from us...but it freaked my girls out...they still talk about it every trip.

Talk about the me mentality! Even if Disney were for kids (it's not) hers were on front of yours. So Disney is for kids only when it's HER kids? The nerve of some people

 

[ExtinctJenn]

I was in line at the GMR when a woman behind me was skipping a line with about 5 other people. I turned to my mother (i was 16 at the time) and stated: "what the hell is up with all these skippers?" A woman turned around and started yelling at me say that she wasnt, i asked her "if you are not skipping people in the line why are you pushing through all these people?". she replied "my Boy friend is further up inline and i'm going to meet him i can go get him if you want?".
The next thing i knew a cast member removed her from the line.
1 for me
0 for rude guests

This is one of my biggest pet peeves of late. If you don't keep your party together that's just too bad. If you want someone to hold your space in line, get a FP. At least 4 times on this last trip we saw people running up the FP queue and then jumping back into standby once they had found the people they were with. If your entire group isn't ready, don't get in line.

 

[Todd L]

It somehow still shocks me when I hear that people are so rude at the parks. Ive seen it first hand more than Once but still just cannot get over how pushy and rude some people are.

The Poor kids that are with these mental cases have to live with them.....

 

[Todd L]

I just remembered an Incindent a few years back. We were heading into The Crystal Palace for Breakfast and were sitting on the patio waiting to be called.

This Woman on a Jazzy scooter comes flying up the ramp like a maniac with who I assume was her Grandaughter behind her.

She drives right up to the front door and The cast member out front asks if she has a reservation to which she answered "No I dont" REALLY loudly and Obnoxiously.

She went Bat S#$% Crazy when they asked her to drive around to the side and speak to the cast member who was making Reservations..it was literally 15 feet from where she was .

After yelling for 5 minutes she drives the Jazzy right into the red velvet ropes and Knocks the entire Waiting line over into a big mess....Then she starts screaming about how rude the cast members were to her and shes Gonna have somebody fired Becasue shes An Invalid and She should be excluded from having to make reservations....

Tons of cursing,real Classy!

The place was pretty dead and I think she MAYBE waited for 15 minutes to get a seat for two with NO reservations.

She countinued on with the act inside. Really Sad for the poor Kid who looked like she was on the Verge of tears the entire Incident.

 

[Britt]

... Or just smile and invite people to walk past you.
A couple of times my nephew wanted to play with the interactive elements, and I just told any folks who were hesitating, to walk on by. I recognize that I have no right to hold up the line.

Exactly!!