It breaks my heart to report this to you but after eight superb Disney holidays, both in Paris and the States in the last 10 years the ninth holiday was a nightmare!
My eldest daughter and I took a long weekend break (a birthday treat) to Disneyland Paris a month ago, staying at the resort as usual. On two of the four days we were in the parks we were targetted by pick pockets. Despite the security staff and ride attendants instantly and freely admitting to us that they were having problems with groups of travellers who had settled between the resort and Paris and the security team physically recognising and rounded up the gang that first targeted us (this was verified by police who detained the first offender as he was known to them too!) the Disney authorities will not acknowledge that they have any kind of problem. They would not let me speak to any manager after the 2nd incident nor a company representative despite my booking direct with Euro Disney (if you booked a holiday with Thomson or Virgin etc. you would automatically have a contact no. - not so with Euro Disney) and since putting my complaints in writing they are still in denial and haven't even bothered to apologise for the 2 wasted afternoons spent with security and police or the destroyed holiday break.
Please please be extra vigilant if you are visiting DLP and to be aware that unless you are travelling with Cresta, Paris Travel , Leger etc. there is no such thing as customer care!
Has anyone else suffered similar problems at DLP?
AJ
Disneyland Park, Ca - off-site October 1979
Camp Davy Crocket DLP - Oct 93
Caribbean Beach Resort - WDW May 95
WDW Oct 97 - off-site (not recommended to stay off-site)
Sequoia Lodge Nov 98 DLP
Disneyland Park, Ca - off-site May 2000
Hotel New York - DLP May 2001
Port Orleans Riverside, WDW Sept 2002
Sante Fe, DLP - Feb 2003 - Nightmare!!
My eldest daughter and I took a long weekend break (a birthday treat) to Disneyland Paris a month ago, staying at the resort as usual. On two of the four days we were in the parks we were targetted by pick pockets. Despite the security staff and ride attendants instantly and freely admitting to us that they were having problems with groups of travellers who had settled between the resort and Paris and the security team physically recognising and rounded up the gang that first targeted us (this was verified by police who detained the first offender as he was known to them too!) the Disney authorities will not acknowledge that they have any kind of problem. They would not let me speak to any manager after the 2nd incident nor a company representative despite my booking direct with Euro Disney (if you booked a holiday with Thomson or Virgin etc. you would automatically have a contact no. - not so with Euro Disney) and since putting my complaints in writing they are still in denial and haven't even bothered to apologise for the 2 wasted afternoons spent with security and police or the destroyed holiday break.
Please please be extra vigilant if you are visiting DLP and to be aware that unless you are travelling with Cresta, Paris Travel , Leger etc. there is no such thing as customer care!
Has anyone else suffered similar problems at DLP?
AJ
Disneyland Park, Ca - off-site October 1979
Camp Davy Crocket DLP - Oct 93
Caribbean Beach Resort - WDW May 95
WDW Oct 97 - off-site (not recommended to stay off-site)
Sequoia Lodge Nov 98 DLP
Disneyland Park, Ca - off-site May 2000
Hotel New York - DLP May 2001
Port Orleans Riverside, WDW Sept 2002
Sante Fe, DLP - Feb 2003 - Nightmare!!