hard to get money back for canceled trip

[wannabeBelle]

Correct Monty Mon and there was some time and effort invloved for both me and my client, but eventually they got back all of the money. They however did NOT go on the trip at all. Insurance will only cover the penalties that you would have lost completely due to cancellation!! Belle

 

[aj_steig]

Well, unfortunately we had to cancel our upcoming disney trip in sept. due to lack of funds. i called sunday and spent almost an hour trying to get my money back (almost $500). disney sure doesn't like it when you cancel spending money there. i hadn't made a payment on the trip in almost a month knowing that we might have to cancel, so i call disney up and ask them to cut me back a check for the money i have placed on the trip. no, they can't do that, they can only credit my last card used, well there is 1 problem, that card has a very low credit limit (i try to keep them low where i won't be in debt too much anyway). i told them that they probably can't credit that card the entire amount because that card doens't have that much of a credit limit on it. i wanted it to go back to my debit card, but he said since i have used several different cards they just credit back the last one. after arguing and debating for 30 minutes he said that he would put in a request to have my visa credited! great! i only used 3 different visa cards! well, he said within 72 hours i would have my money back. i know it is a holiday but i expect to have seen my money back today on one card or another but yet to see nothing. so i keep checking 4 different cards every day to see if the money is there and nothing yet. if nothing tomorrow i am calling again.

beware if you cancel a trip, not to get the nice cm's that we are all used to talking to!

I recently had to cancel a reservation ( 2 actually because we've made quite a few changes) as well and was told something along the lines of it taking one to two billing cycles. The money was back on my visa within a week to ten days tops (for both reservations). I think they say that it takes two cycles just to cover themselves, but it actually comes back much faster. I agree, you are on the phone for a LONG time if you are trying to change or cancel!!

 

[Dayma]

Honestly this does not sound like that much of a hassel. If they are trying to credit you back on the credit card you bought something that is normal as almost every company we deal with does that.

 

[AEfx]

All I know is that Disney has some of the most flexible cancellation/refund policies in the business, especially for room-only ressies.

There is NO destination out there that will just "cut you a check" in a couple of days. That's an unreasonable expectation. It's not a savings account.

AEfx