1. Welcome to the WDWMAGIC.COM Forums!
    Please take a look around, and feel free to sign up and join the community.You can use your Twitter or Facebook account to sign up, or register directly.
    Dismiss Notice

Guest services texting guests?

Discussion in 'Using MyMagic+, FastPass+ and My Disney Experience' started by GrumpyFan, Apr 26, 2017.

  1. GrumpyFan

    GrumpyFan Well-Known Member

    Joined:
    Jul 12, 2007
    Messages:
    2,076
    Likes Received:
    2,633
    I read an account on FB about a family at DHS who experienced an unexpected delay while waiting for RNR. Apparently it was estimated 35 minutes standby wait time, but something happened to make their wait more than an hour.

    Sometime afterwards, Disney Guest Svcs texted the mom, asking if they were impacted by the RNR issues. They offered them extra FPs for the trouble.

    This is the first I've heard of such thing and was just wondering if anyone else has heard of it or experienced GS contacting them via text?

    Seems like a very proactive and inventive use of the tech to enchance the guest experience.
     
  2. disney4life2008

    disney4life2008 Well-Known Member

    Joined:
    Dec 8, 2007
    Messages:
    6,317
    Likes Received:
    5,407
    Never heard of guest services sending a text message outside of a room being ready.
     
  3. Tuvalu

    Tuvalu Premium Member

    Joined:
    Jun 22, 2011
    Messages:
    16,787
    Likes Received:
    99,492
    I'm skeptical. If the FB poster was in the FP line, the system knows which guests have FP for an attraction and when the ride goes down those guests are emailed (not texted.) If the FB poster was in the standby line (which is what it sounds like) there is NO WAY Disney is going to take valuable time and track every guest in that line (assuming they can even do so.)

    The only possibility I can think of is if the FB poster answered a survey about her ride experience (sometimes there are CMs stationed that do that) and left her cell number. Then (possibly) her story has merit.

    We have been recently stuck in lines much longer than the sign says due to tech difficulties and have never been contacted by Guest Services.
     
    Rob562 likes this.
  4. GrumpyFan

    GrumpyFan Well-Known Member Original Poster

    Joined:
    Jul 12, 2007
    Messages:
    2,076
    Likes Received:
    2,633
    They said they were not in FP line and didn't have a FP to ride it.

    I'm wondering if it was tracked via the Magic Band or maybe the MDX app.
     
  5. LuvtheGoof

    LuvtheGoof Proud DVC Member Premium Member

    Joined:
    Sep 18, 2008
    Messages:
    6,667
    Likes Received:
    11,855
    Grain of salt. Highly doubtful.
     
    Courtney6682 and Tuvalu like this.
  6. GrumpyFan

    GrumpyFan Well-Known Member Original Poster

    Joined:
    Jul 12, 2007
    Messages:
    2,076
    Likes Received:
    2,633
    I thought I read where MB (v1) had at least 2 different methods/tech for RF communication. One was short range used by the FP entry points, the other for longer range (proximity) like what's used on Small World.
     
  7. LuvtheGoof

    LuvtheGoof Proud DVC Member Premium Member

    Joined:
    Sep 18, 2008
    Messages:
    6,667
    Likes Received:
    11,855
    The short range is a passive chip that is used for FP+, resort entry, park entry, and paying for merchandise. Since it is not powered, it will last for years and years. The long range is powered, and as you stated is used for tech like Small World and for on-board ride pictures and videos. The battery for it should last about 2-3 years, but the MB can be used for everything else regardless.
     
  8. LAM378

    LAM378 Well-Known Member

    Joined:
    Feb 21, 2014
    Messages:
    331
    Likes Received:
    535
    Semi-related: I got this text out of nowhere on Sunday. I am on property, but I had no need to respond, so I didn't.
     

    Attached Files:

    Courtney6682 and The_Jobu like this.
  9. Nemo14

    Nemo14 Well-Known Member

    Joined:
    Mar 22, 2005
    Messages:
    31,622
    Likes Received:
    55,571
    I find that rather creepy. It reminds me of a call I got on my cell from Guest Services responding to a letter I had written. At the time the only people with my cellphone number were immediate family, and I knew I hadn't included it in my letter. It turned out that I had given that number at POR once when there was a delay in having our room ready.
     
    Last edited: May 16, 2017
    lilclerk and LAM378 like this.
  10. BrytEydBelle

    BrytEydBelle Member

    Joined:
    May 9, 2009
    Messages:
    34
    Likes Received:
    5
    Guest services texted me in March after a lengthy wait at the Guest Services counter at Epcot due to my tickets not showing up on the Magic Band from a glitch. Very long wait and I was not very pleased at wasting 45 minutes in the morning during prime ride time.

    About 30 minutes later I got a text saying they would give us an extra fast pass for whatever day during our trip. They set it up by text for Splash Mountain the next day. I really appreciated that they did that as I work a lot so time is really valuable to me and it made up for the earlier inconvenience.
     
    Cosmic Commando likes this.
  11. BigRedDad

    BigRedDad Well-Known Member

    Joined:
    Jun 15, 2008
    Messages:
    2,684
    Likes Received:
    3,277
    It would not surprise me at all that they can track this. The MBs can track everything about you. They have supercomputers that track your Disney habits. They have analytic sw that can track trends of Disney guests. All of this information can be used for research. They data can be used to see if they should be charging for something that people are using. A random, unrealistic example is taking pictures at Cinderella's Fountain. If enough people go to it every day, they could turn it into an attraction. If they track that 75% of guests eat QS at Cosmic Ray's, they know they can up the price by 10-15% to make more money or divert crowds to the other locations.

    Trust me, they will know every habit you have and the number of times you go to the restroom. It is all tracked and utilized.
     
  12. tsaintc

    tsaintc Well-Known Member

    Joined:
    Mar 14, 2005
    Messages:
    267
    Likes Received:
    398
    This is 100% true...An old friend of mine worked at WDW back when the MB/Fastpass+ system was being created. He was a part of the IT team that was working through the system requirements. Based on what he used to tell me, I believe they can track just about anything you can think of...
     
  13. MansionButler84

    MansionButler84 Premium Member

    Joined:
    Oct 26, 2001
    Messages:
    18,875
    Likes Received:
    37,466
    Yes, they can do this, and they do.
     

Share This Page