I read an account on FB about a family at DHS who experienced an unexpected delay while waiting for RNR. Apparently it was estimated 35 minutes standby wait time, but something happened to make their wait more than an hour. Sometime afterwards, Disney Guest Svcs texted the mom, asking if they were impacted by the RNR issues. They offered them extra FPs for the trouble. This is the first I've heard of such thing and was just wondering if anyone else has heard of it or experienced GS contacting them via text? Seems like a very proactive and inventive use of the tech to enchance the guest experience.