Guest fixed an Issue with a CM last week...

GlassHalfFull

Well-Known Member
Original Poster
Last week I was at the VMCP on Thursday night when I look up and see a celebrity(Mick Foley, for those who ever watched wrestling) signing autographs for a few kids in the line in front of him. He couldn't have been more polite and nice to the family. Unfortunately once we got to the front of the line the CM was having a bad day. I was within 5-10 feet of the whole situation as we were right behind him in line, so what I heard is exactly what happened.

As we approached the CM at load who was asking for guests in the party, the CM asked if there was a party of 3. The family had 4 and Mick had himself and his 3 kids, so he sent his 3 kids forward so he could ride with the kids of the family and be in their photo. After his kids were on the way the CM then told the family of 4 to sit in their rows and told Mick he needed to stand off to the side since he was by himself. At this point he mentioned to the CM that the family wanted to ride with him(still hadn't played the "I'm a celebrity card"). After the CM again stated he needed to stand aside, he finally said, "They are fans of mine, I was a professional wrestler, and they'd like me to ride with them to be in a photo". At this point the CM pointed right to the Exit door and said "If you don't want to ride there is the exit". Mick again said, "They wanted me to ride with them(points to the family and they all nod yes)" again the CM wanted nothing to do with it, still motioning toward the door... At this point I could tell the CM was more about having control than making the day magical for someone else, and I even stepped in and pointed out he just wanted to ride with the kids.. the CM had none of it and away the family went.

Fortunately for the family, Mick is a stand up guy and when we pulled into the unload area he asked the family to stay around and asked our family to stay around as well(to clarify what was being said to Mick after he wanted to ride with the family). He asked to speak with a manager and explained the situation to the manager and when the manager asked what he could do to help, Mick said, let us ride again so the kid can get a photo riding the ride with me as he wanted.

I know often we hear about CM's going above and beyond, but sometimes they have a let down, and I was just happy to see someone like Mick go out of his way to help make the day for a family when some of the Disney Magic wasn't quite working as it should have.

I think the CM may have forgotten the old quote "It's not the magic that makes it work, it's the work that makes the magic."

I happen to have someone in my family who is even more well known than Mick, so seeing him go out of his way to fix someone elses shortcomings definitely were not unnoticed. Just thought some people may want to hear this story about a guy who goes to Magic Kingdom quite often with his kids, since to me it showed many times the guests make the magic for others..
 

righttrack

Well-Known Member
He's a real stand-up guy. That CM got schooled in how to make things magical for guests. Just difficult to understand if the message actually reached.
 

MightyMouse

Well-Known Member
Good ol' Mick. I bet he had a great time.. right there in... ORLANDO FLORIDA!!!! < waits for cheap pop....> ....

...

We had some "not-so-Disney-like" CM's as well, but on the whole the majority of CM's were the go out of there way for you type. I agree with Nuts-Fo-Flo-Rida though, Mr Socko would have been perfect. :)
 

GlassHalfFull

Well-Known Member
Original Poster
I must have missed it, but what ride was this anyway?

Space Mountain.. He even said it was the worst CM treatment he'd ever seen as well, personally or toward someone else... and I can't say I've seen much worse(except maybe when a CM told me that the current fp system, had no new faults that were created with the new system).. Once I stated that the early bird always got the worm with the old system(printout tickets) and your day wasn't planned out 60 days in advance, and they told me it ALWAYS was available to be booked prior to arrival, in my mind I told them they may have missed a class at Disney U.. In reality I just looked very confused and walked away..
 
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R W B

Well-Known Member
Never was a big fan of wrestling once I learned it was scripted at 11 or 12yrs old but I remember him. My older brother use to manage a bowling ally and all the wrestlers would come by when they were in town and my brother has some stories about Mick and a few others, all good though.

I forgot which two wrestlers it was but in the ring and on TV these two we're really 'hating' each other and all and they were having matches against each other pretty often and then one night the two walked into the bowling alley about 3 minutes apart and my brother freaked out thinking they were going to start fighting there but instead they just kicked back and started drinking and that's when my brother learned it was all a show haha.

So gotta ask, who's the more famous then Mick person in your family lol? Patrick Swayze is my 2nd/3rd cousin. Once you get my the first one it all blends in lol
 

JIMINYCR

Well-Known Member
Too bad the CM botched the moment. Apparently Mick Foley wasnt recognized by this CM as someone who stood out. I'm sure there are a lot of celebrities in their certain fields that could go unrecognized by CM's who have never seen them perform or know of their popularity. But after being told who he was there should have been some way of making a guest happy. Chalk it up to a CM just trying to manage a line of guests and not thinking on their feet.
 

Berret

Well-Known Member
In the Parks
No
Too bad the CM botched the moment. Apparently Mick Foley wasnt recognized by this CM as someone who stood out. I'm sure there are a lot of celebrities in their certain fields that could go unrecognized by CM's who have never seen them perform or know of their popularity. But after being told who he was there should have been some way of making a guest happy. Chalk it up to a CM just trying to manage a line of guests and not thinking on their feet.

I'm not defending the CM or anything, but I'm also wondering how many times CMs hear, "I'm a celebrity, I'm so-and-so." Just because someone states it doesn't make it so. I wouldn't know Mick Foley if he came up and body slammed me. Are CMs supposed to be able to recognize any and every celebrity that might come through their lines, or take someone's word for it if they don't? And, since the CM did have a line to run, and was trying to do his or her job and doesn't have time to whip out a phone and Google the name, I'm not entirely unsympathetic to the CM. Now, I don't think a party turns into a single rider just because three of the four ride ahead of the other, so I do question that. I'm glad the situation was resolved amicably, but you act like the CM was some horrible crumb bum who had no business turning a celebrity down, and I just don't see it that way.
 

GlassHalfFull

Well-Known Member
Original Poster
Noone is saying everyone should be recognized, nor that he was throwing the "celebrity card around".. he didnt mention it until the CM asked him to exit the ride.. but the CM didn't handle it well at all, whether a celebrity or not the CM escalated the situation before he even stated who he was or anything.. it had nothing to do with the celebrity being involved until he explained why the random family would want to ride with him..
 

Kylo Ken

Local Idiot
Hell In A Cell.jpg
Only one way to settle this...live from Main Street USA!!! Mick Foley vs. Cast Member
 

JIMINYCR

Well-Known Member
but you act like the CM was some horrible crumb bum who had no business turning a celebrity down, and I just don't see it that way.

Whoah... I never said the CM was horrible.. in fact I said CM's might not recognize every celebrity, no fault in that. But surely after being told who he was and why he wanted to magic up the guests experience, Yes the CM did botch it.
 

Skooterkid

Well-Known Member
Reading this kind of thing always makes me mad. I was an ICP in 2013 and I always went out of my way to be cheerful and pleasant to guests (I was a custodian on Main Street. Overflowing trash cans, restrooms, and 4th July madness every night for a whole week during Limited Time Magic! It was not an easy task, believe me!). But it is possible! I must say, I don't envy the cast members working at attractions, loading and unloading guests all day long, but a smile and a cheerful disposition is achievable 99.999% of the time!
 

DuckTalesWooHoo1987

Well-Known Member
I grew up absolutely obsessed with wrestling and lived through the true golden era of the late 80's through the early 90's and then the Attitude Era. When I was 8 years old I was obsessed with Sting and he had a great rivalry with Cactus Jack. Once I was standing on the front row and Cactus Jack hocked up a loogie and spit it up in the air and caught it back in his mouth. It was awesome! LOL! I actually saw Mick leaving AK one day a few years ago. He was still wearing sweat pants and a cut off flannel shirt with a pack too! What a legend.
 

DuckTalesWooHoo1987

Well-Known Member
That is certainly breaking the man code regarding urinal usage.
There's a local tv show here in east TN called The Heartland Series and it was hosted by a local legend named Bill Landry for years and years and I once peed beside him at a theater and I was never able to forget that when I watched his show and I've bragged about it for years. LOL!
 

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