We noticed a lot of problems on our trip from July 23 - 29. Our problems actually started at Newark Airport, but unfriendly employees do not surprise me there. Continental overbooked the flight to begin with and then switched to a smaller plane so 30-40 people weren't able to get on the flight. Anyways, we got to the Beach Club Villas around 4 PM and our room wasn't even ready yet and then we wanted to eat at Beaches and Cream and there was a 55 minute wait, so we ended up walking to the Dolphin to eat. Transportation at the Beach Club was ridiculous. We had to wait 45 minutes for a boat to MGM because the boat goes to so many resorts we weren't able to get on the first time. The sofa bed was awful and normally I never have a problem with the beds in Disney. A CM at the store at the Beach Club at package pick-up was very rude to the guy in front of me and then rolled her eyes as he walked away. Another CM, possibly the same one, took a total attitude when someone else later in the week had their package accidentally delivered to the Yacht Club even though she had put Beach Club on the sheet. The CM told her very nastily to go get the package herself. The waitresses at the Kona Cafe were extremely unfriendly for some reason. Also the housekeeping staff at the Beach Club Villas were unfriendly and kept making mistakes. On the day we were checking out, they knocked on our door at 8:30 AM to see if we were ready to leave so they could clean the room.
Unfortunately many of the South American tour groups there were loud and obnoxious, but thats to be expected from any large group of teenagers. Although we did see one very well behaved tour group, there was one group in particular that kept pushing us and some other people while in the Haunted Mansion and screaming and being totally rude.
We did have a couple of good CMs, but most seemed especially grumpy this trip. My family and I had a good time but the various experiences took away some of the magic. I didn't notice too many things in bad shape, possibly because last July it seemed a lot dirtier for some reason.