Michaelater
New Member
Greatest praises to the staff at Disney World, especially over at the Wilderness Lodge.
I just arrived back home after a disastrous end to our recent DW vacation. On Sunday morning, I had a disk blow out in my back partially paralyzing my left leg. The staff of the Wilderness Lodge were immediately there to help my wife and I. First to our door was Alex the head of Housekeeping, asking what had happened and how he could help. Directly behind Alex was Andrew the daytime resort manager. I assured both of them that I was having a personal medical problem. The firemen and paramedics were not far behind.
Note: The Paramedics are based out of the station near Animal Kingdom, placing them equal distance from all parts of the park.
I was transported to Celebration Hospital. Celebration from what I experienced is a well maintained and very modern hospital. It is mostly aimed at the tourist population, so severe cases are moved to Florida South in Orlando. They ran a battery of tests and determined I needed to see a neurosurgeon but the staff doctor was not available and they were going to transfer me to Orlando.
Andrew, the resort manager, kept in constant contact with my wife while she waited for the Cubs Den to open so that she could put our two children into daycare. He gave my wife a voucher for the taxi ride to and from the hospital. Andrew also arranged for the resort to pick up the expenses for the daycare at Cubs Den. My wife made it to Celebration Hospital before they transported me to Florida South. Andrew kept in touch with my wife while he was on duty and updated the night shift manager, Matt to our situation.
Matt had the staff at Cubs Den, especially Robin, calling around to see if they could arrange babysitting for our children in case we couldn’t return to the resort before Cubs Den closed. They spent over two hours calling various daycare facilities.
After finding out that we were going to be cancelling our vacation and heading home, Matt took it upon himself to contact DVC and have our account credited for the points for the unused vacation time. He also had our passes converted to future passes to the park. After we arranged our flight, Matt managed to get us on the Magical Express back to the airport with only 3 hours’ notice.
Even after returning to California, the Disney staff kept in contact with us. Andrew even arranged to have the few things that we were unable or forgot to pack shipped home to us at their expense.
I have always enjoyed my time at the Disney resorts but I will always be thankful for the help they gave to my wife and I in our most trying hours. The employees care and the company backs them up. I thank them, each and every one.
I just arrived back home after a disastrous end to our recent DW vacation. On Sunday morning, I had a disk blow out in my back partially paralyzing my left leg. The staff of the Wilderness Lodge were immediately there to help my wife and I. First to our door was Alex the head of Housekeeping, asking what had happened and how he could help. Directly behind Alex was Andrew the daytime resort manager. I assured both of them that I was having a personal medical problem. The firemen and paramedics were not far behind.
Note: The Paramedics are based out of the station near Animal Kingdom, placing them equal distance from all parts of the park.
I was transported to Celebration Hospital. Celebration from what I experienced is a well maintained and very modern hospital. It is mostly aimed at the tourist population, so severe cases are moved to Florida South in Orlando. They ran a battery of tests and determined I needed to see a neurosurgeon but the staff doctor was not available and they were going to transfer me to Orlando.
Andrew, the resort manager, kept in constant contact with my wife while she waited for the Cubs Den to open so that she could put our two children into daycare. He gave my wife a voucher for the taxi ride to and from the hospital. Andrew also arranged for the resort to pick up the expenses for the daycare at Cubs Den. My wife made it to Celebration Hospital before they transported me to Florida South. Andrew kept in touch with my wife while he was on duty and updated the night shift manager, Matt to our situation.
Matt had the staff at Cubs Den, especially Robin, calling around to see if they could arrange babysitting for our children in case we couldn’t return to the resort before Cubs Den closed. They spent over two hours calling various daycare facilities.
After finding out that we were going to be cancelling our vacation and heading home, Matt took it upon himself to contact DVC and have our account credited for the points for the unused vacation time. He also had our passes converted to future passes to the park. After we arranged our flight, Matt managed to get us on the Magical Express back to the airport with only 3 hours’ notice.
Even after returning to California, the Disney staff kept in contact with us. Andrew even arranged to have the few things that we were unable or forgot to pack shipped home to us at their expense.
I have always enjoyed my time at the Disney resorts but I will always be thankful for the help they gave to my wife and I in our most trying hours. The employees care and the company backs them up. I thank them, each and every one.
