He means that with Fastpass and MDE, that Disney artificially inflates lines and wait times via crowd sourcing and crowd control.
Example- go to BTM in July first thing in the morning and see when they open the other side. Same with multiple rides, dumbo, safari, Soarin, dinosaur, etc. They’ll keep only one side running for hours. 20, 30 minute lines- just one side. Only when they predict it “worthy” of a certain wait time do they open the other. So if they are expecting crowds to increase at BTM by 10:30am that will swell the wait time to an hour, they’ll only run one side until then. Whereas before, they would run both sides and you could just walk on or have a 15 min wait instead of 30.
That was a very rudimentary explanation, and it’s way more complicated than that- but essentially that applies to everything. That’s why WDW doesn’t have “slow times” anymore like it used to. Is it because of crowds? No. Attendance has gone down, while revenue goes up, and profit has doubled revenue growth. Less people, paying more, and disney running more efficiently. Iger has even said that’s the goal.
As a shareholder, it’s great. No park gets close to being able to manage crowds like Disney can. In Disney’s eyes, MDE/FP is a resounding success- the numbers don’t lie. The crowd sourcing is invaluable.
But in reality, for our experiences as regular guests, it certainly hurts.