So....I spent 2 1/2 hours on hold yesterday because when I would get through to someone, it was always the wrong person. I called the ticket line and after an hour I was told by a very nice cast member that I had reached the wrong dept and she would transfer me to the right place. Ok...after 45 minutes more I got another very nice cast member who told me that I was at the Internet Help desk. I had been transferred to ticketing. She then told me that regardless of what number you call, after 30 minutes on hold you get transferred to a general help department where you get transferred yet again. It's a vicious circle and not sure what to do. Would it help if I try to call right at 7:00 a.m.? I have emailed as well, but they take about 2-3 weeks to respond.