Indeed, but some days are worse than others. My son often ponders, guests are there to have a magical day and some are just so evil before they enter the park, on those days I sometimes get a phone call home on his break, so he can escape his Magical Day for a few minutes, lol. It does puzzle him how some can be so wicked during their encounters with him and they haven't even tapped into the park yet.
Meh, welcome to a "customer facing position"...he'll learn a lot.
This lady with the youtube posts is someone who when I worked in Fredericksburg, VA, I called a "Mall Mom"...because it's a rich suburb (to use the term loosely) of DC. Women who quite literally spend their husband's money all day, and produce nothing of value themselves.
While she quite clearly has an autistic child, I don't see her love in any of the videos. Merely that she despises everything. And this is why I'd rather work in one of the "poor neighborhood" stores than in the wealthier ones, because of the attitude she cops. She's well off (not by her own doing) with a child who is disabled (ok, her own doing but not her fault) and doesn't see the beauty of being a mother (again her own fault) and thinks (without any experience of her own) that she is the most important (because her husband probably is) and smartest (because she decided SHE is) person in the room.
<sigh>
Nomatter what you did, you could never please these women (or men, this arrogance isn't limited to just women, it just seems to me after 11 years of "customer facing" that it's more often women than men who act like this). You could give away the house, and it wasn't enough.
What a crock.
I had one lady whose kid was autistic and had severe lactose intolerance, and she'd bring her own cheese and expect us to bake the pizza for her. The thing is about fake cheese, in a 550 degree inpinger oven, it burns...quickly. I wasn't familiar with her situation (or her special cheese), so the first time I burned it. She flipped out on me threatening lawsuits, etc...swearing she'd never come back.
If I really wanted to be an , I could have told her that the health department wouldn't appreciate us using third party ingredients (they wouldn't, I was risking our restaurant licence for her...ungrateful nanana)....
The second time she came (yep, she came back), I got the pizza cooked without burning the cheese (it was golden brown...that's how you want pizza cheese), but her kid threw a fit at the table that it was burnt. Since she brought her own cheese, I couldn't do what I would do for a normal guest and make her another one. I refunded all her money AGAIN.
So, I smarted up, and bought some of her special cheese and kept it in the walk-in fridge.
Her THIRD visit, about a week later, again I seemed to screw up the pizza (though she couldn't tell me what exactly was wrong or how to prepare it)...so, I said, no worries to her...I have plenty of your special cheese here. Lets keep going until we get it right.
She refused that and said that she didn't "trust our cheese" (even though I showed her the bag it came in). She screamed at me in public that CEC "hates disabled kids" and stormed out the door.
At that point I was done accommodating. I didn't care if she came back or not. Her $10 every few weeks really didn't affect my P&L that much, and the time and effort spent on accommodating her wasn't worth her attitude and treating me like I was trying to abuse her child when all I wanted to do was make them happy Guests.
Some people are just...er...um...well, fill in the blank.
