Really disappointed. We're Hard Rock Reward Members. We just returned from 7 awesome nights. We earned enough points (after 2 consecutive years) for 1 free night. I called to book our room for July 2017 and were told there was no availability for the free night. We love this hotel but this is extremely disappointing, especially given our loyal patronage over the years. We canceled our reservation. Very misleading to send an email giving us a free night but then saying we can't use it for our trip a year away.
We love Universal, but quite frankly, my patience is wearing very thin with their relationship with Loews. Obviously, the Hard Rock Rewards program is a joke, but the whole hotel booking thing is getting on my nerves. I've never booked a hotel room at any chain anywhere in the world where you can't pay your balance off with a credit card over the phone. You have to fax over a credit card authorization form, copies of your credit card, copies of your license. It's ridiculous. Then if you want to switch resorts, you need to cancel the first one, wait 7-10 days for a refund, then rebook the other resort. Universal has Disney beat on many things but on this, sorry, but they suck.
We love Universal, but quite frankly, my patience is wearing very thin with their relationship with Loews. Obviously, the Hard Rock Rewards program is a joke, but the whole hotel booking thing is getting on my nerves. I've never booked a hotel room at any chain anywhere in the world where you can't pay your balance off with a credit card over the phone. You have to fax over a credit card authorization form, copies of your credit card, copies of your license. It's ridiculous. Then if you want to switch resorts, you need to cancel the first one, wait 7-10 days for a refund, then rebook the other resort. Universal has Disney beat on many things but on this, sorry, but they suck.
