I arrive at FW in a little over a week. After speaking to the resort directly, and relaying my inability to reschedule our trip, I was told that if the resort doesn't open, or if full operations are not up an running, Disney will contact me to help find other accommodations in WDW. I told them that since we are 3 grown men, we would require more than 1 room and I was assured that should this happen we will be "taken care of."
This is the source of some consternation for me, because there isn't really much by way of comparison to the Wilderness Cabins at WDW Resorts, without a considerable upgrade, apart from maybe a suite at the Art Of Animation resort. While this doesn't sound terrible, we are 3 grown men, so a CARS or LION KING ROOM, is a bit... not our style for this trip when compared to FW.
They further advised that since we are looking forward to FW (Ive heard great things about the place) and specifically the Resort Amenities, that we hold onto our reservation until they contact us.
I've never had anything bad to say about WDW Customer Service, but this is my 5th trip in 8 years and 4th year in a row traveling there. Disney itself, does have a reputation for some degree of nickel and diming guests, though. And I can say for sure, without blaming Disney for these unforeseeable tragedies of course, that their business model is very logistics heavy for those planning trips. In some cases, to get my trip right Ive worked for weeks tweaking plans. Given that, I have to imagine they are smart enough to have some system in place for situations like this, and assume they wont shy away from upgrades or DVC resorts, should our resort not be fully operational. A refund doesn't really cut it when you've been planning a trip for 2 months on your free time.
Worse is that Fort Wilderness as a resort, in particular, isn't an example of WDW's Accommodations, where it's acceptable to expect guests to travel outside for Dining and Recreation. If you're at any of the Boardwalk resorts, or say Pop Century you can walk across the lake to Art of Animation. Or if you're at Riverside, you can easily walk to the French Quarter. Its not even easy to get to the pool IN RESORT at Fort Wilderness, and that isolation and recreation options are the draw there. It will be interesting to see how Disney handles it. I wish someone who's reservation is currently being effected could report their experience here.