Everyone is so easily offended these days..... Assuming there is truth to this: IF this is a Disney policy then dangit ENFORCE IT.....
I am "offended" by people coming to WDW and doing whatever the heck they want, damaging stuff, writing on stuff, tossing trash all over the place, etc...and meanwhile Disney CMs are unable to control the people because Disney wont usually let them enforce the rules... Wouldnt wanna offend the Guest.
I was at Soarin like three years ago during the F&W Festival with my wife.....approached the Fastpass entrance and two people (man and wife) were yelling at the CM about denying them entry for their Fastpasses..... it was UGLY, loud, and to be honest I was amazed no security magicly arrived.....I seriously thought the Guest was going to attack the CM as the guy was in the CMs face.... suddenly the Guest turns to me (yeah Lucky Me.....) and asks MY opinion of the situation and shoves their two fastpasses into my empty hand saying LOOK at these! The Fastpasses were for Soarin at 4:30PM and it was (seriously!) 11:30AM and this idiot (who was clearly drunk by his actions and his breathe) wanted MY opinion. I told him NO WAY I WOULD LET YOU PASS and backed the CM.... Fortunately the Guest apparently considered the Game Lost and scurried away.... CM thanked me over and over..... and the sad thing is this CM was only trying to do their job and even sadder I wonder if the situation had gone critical before my arrival if the CM would have been in trouble for simply trying to enforce the rules.