News Expanded Lightning Lane entry process testing at Haunted Mansion

[ToTBellHop]

Oh man. My husband, who has the patience of a saint, was put to the test by people just standing at the LL entrance. Mobs of them with the CM explaining you have to purchase it to use this line, or your time isn't for another hour, or you're at the wrong ride...

Honestly the same type of stuff used to happen with fast pass too.

It was less frustrating when we didn’t have to pay to skip lines, though.

I really love Univeral’s Express Pass. It’s a much more relaxing vacation for me (the primary planner).

 

[CaptainAmerica]

I really love Univeral’s Express Pass. It’s a much more relaxing vacation for me (the primary planner).

It's literally five to ten times more expensive.

 

[ToTBellHop]

It's literally five to ten times more expensive.

I get it with my hotel that costs as much as a Disney Deluxe, though.

 

[castlecake2.0]

The whole HM entry way needs redone, it’s a cluster

 

[note2001]

I think the problem is Disney is stuck on hardware (touchpoints), you need to keep the bodies moving.
What it needs to be is an honor system... stop laughing george...

They need to modify the system where those with LL enter the queue, no tapping, but along the path there are facial scans, or perhaps a call out to the MB+ to match their MDE profile which should have that LL on there. Think of it as being akin to the highway tolls that we drive under (not to give Disney any ideas about charging us for walking in the wrong line.)

Now, should someone have "accidentally" entered the LL queue, simply have a host escort them out. In the case of HM that would be a pair of ghosts, expect to be slimed by ectoplasm for your mistake. I hear it's pretty sticky and doesn't wash off until midnight. Other rides would have similarly themed responses.

 

[ToTBellHop]

The whole HM entry way needs redone, it’s a cluster

And it will be redone.

 

[jpeden]

I found last time that the mobile points don’t always clear the LL selection. I would have to cancel the LL to be able to select my next one.

 

[jpeden]

And it will be redone.

Do tell.

 

[ToTBellHop]

Do tell.

I have told. It will be redone when they build Encanto/Coco.

 

[WDWTrojan]

I'm not sure what the actual solution on how to handle it is, but I think the real fix has more to do with positioning the touchpoints in such a way that when someone can't tap in and have to bother the CM for 5 minutes, other guests can still move around them and tap in on the other points.

I think it probably is to put up more stanchions - one lane per touchpoint - so people will move more single file, so the family of five that can't scan in is standing in one line instead of 5 wide blocking all 2 or 4 touchpoints.

This is also an incredibly frustrating issue at the entrance touchpoints, too. Someone without a park pass or valid ticket isn't pulled to the side to take to GR, they argue with them at the touch point. This takes both touchpoints offline. Why they don't pull people to the side is beyond me.

 

[Kamikaze]

I have told. It will be redone when they build Encanto/Coco.

Not exactly sure what one would have to do with the other. Theres literally no access from HM to the proposed areas for the 'Beyond Big Thunder' expansion. Unless you're saying they're going to ditch/change RoA and TSI.

 

[Kamikaze]

This is also an incredibly frustrating issue at the entrance touchpoints, too. Someone without a park pass or valid ticket isn't pulled to the side to take to GR, they argue with them at the touch point. This takes both touchpoints offline. Why they don't pull people to the side is beyond me.

Yeah I have no idea. I dealt with this a couple times last week.

DLR has the 'hand up' approach when theres an issue and a lead comes over and grabs the problem group/guest so the line can keep moving. WDW doesn't do it that way.

 

[Brian]

I just don’t get how covering the original touch points then opening up three mobile ones will resolve this?? Why not keep the original two open in addition to the three extras? Otherwise you are only readily adding one more.

The idea of the test is to observe the guest flow through that specific touchpoint confirguration (two on left side, one on the right), and if it is successful, it is rolled out to other attractions. Though there will likely be other configurations tested either at HM or other attractions first.

 

[CaptainAmerica]

Yeah I have no idea. I dealt with this a couple times last week.

DLR has the 'hand up' approach when theres an issue and a lead comes over and grabs the problem group/guest so the line can keep moving. WDW doesn't do it that way.

And it's not like it would be completely foreign at WDW. That's how they handle the front entrance gates.

 

[HauntedPirate]

I think the problem is Disney is stuck on hardware (touchpoints), you need to keep the bodies moving.
What it needs to be is an honor system... stop laughing george...

They need to modify the system where those with LL enter the queue, no tapping, but along the path there are facial scans, or perhaps a call out to the MB+ to match their MDE profile which should have that LL on there. Think of it as being akin to the highway tolls that we drive under (not to give Disney any ideas about charging us for walking in the wrong line.)

Now, should someone have "accidentally" entered the LL queue, simply have a host escort them out. In the case of HM that would be a pair of ghosts, expect to be slimed by ectoplasm for your mistake. I hear it's pretty sticky and doesn't wash off until midnight. Other rides would have similarly themed responses.

Just have these guys in all the queues for anyone there who didn't pay their LL fee. Dressed in the appropriate costume, of course.

 

[jpeden]

I have told. It will be redone when they build Encanto/Coco.

My apologies - I have not followed that thread very closely.

 

[arich35]

They also need to figure out the scan in process for rides during extra magic hours. We were there a couple weeks ago, we were going to ride Mine Train but I had to go to the restroom first and there were about 5ish people getting scanned in, by the time I got back and my wife got back from grabbing ice cream the line was really close to the Tea Cups. They had 1 or 2 people scanning people with Ipads and it was taking forever, we decided to skip it

 

[FigmentFan82]

Not exactly sure what one would have to do with the other. Theres literally no access from HM to the proposed areas for the 'Beyond Big Thunder' expansion. Unless you're saying they're going to ditch/change RoA and TSI.

The rumors (and they are just that) seem to imply that to avoid a chokepoint and dead end for the Beyond Thunder expansion that it could come around full circle around RoA/TSI and offer a secondary entry/exit where HM is

 

[peter11435]

Not exactly sure what one would have to do with the other. Theres literally no access from HM to the proposed areas for the 'Beyond Big Thunder' expansion. Unless you're saying they're going to ditch/change RoA and TSI.

There will be access from both the Frontierland side and Liberty Square. It would not require ditching the river or TSI.

 

[FigmentFan82]

something like this is the rumor