email to meg crofton

[Obi]

here is the email i sent to meg crofton last night. i got a reply back today and i did call to talk about the email i sent.

Mrs. Crofton,

I'm sure that you may receive a lot of letters/emails that express a lot
of complaints. I wanted to send you an email to express my appreciation.

My folks, and I, have recently returned home from a wonderful vacation
at WDW. All the CM's did a good job in making our vacation a relaxing
and enjoyable one. There are 3 CM's, though, that I would like to make
you aware of that did an outstanding job at making our vacation even
more magical. I know that I could've gone to guest relations at any of
the locations in WDW to report our happiness. However, it's my belief
that all the employees work very hard in making not only our vacation,
but everyone else's vacation too, as magical as they can. So, with that
being said I also believe that my appreciation for this should be taken
to the top as well.

Two of the three CM's work for your bus transportation. I was only able
to get a picture of one of them. However, I do have their names and the
reasons I felt they did an outstanding job.

Tuesday, September 20th around 7:00am, Ramon picked us up at Saratoga
Springs Resort. He was heading towards the Hollywood Studios Park that
morning. I asked if it was possible to drop us off at the Beach Club
resort so that we could get to our breakfast reservations at Cape May on
time. He said that he wasn't sure if he'd be able to, but would check it
out. We pulled into the parking lot of Hollywood Studios and he then
told us to not worry about it, to stay on the bus and that he would take
us to the Beach Club resort so that we wouldn't be late for our
reservations. This really meant a lot to us, as we would've walked there
from Hollywood Studios, but he made sure we wouldn't be late. We truly
appreciated it...

A similar situation arose on Friday, September 23rd. Ethel picked us up
at Saratoga Springs and we explained to her about our breakfast
reservations at Ohana's. She dropped everyone else off at Magic Kingdom
and then took us to the Polynesian Resort so that we could make it to
our reservations on time. We greatly appreciated her for doing this as
well.

On Wednesday, September 21st, we went to the Hollywood Studios park.
While waiting in line, to be seated in the stands, at the first showing
of Lights Motors Action, Jessica made it a point to entertain the crowd
while we were all waiting. It was very hot and humid that day and she
did a great job in keeping everyone occupied while waiting. We also had
a great talk with her too and got some great tips on some of the parks,
rides and restaurants. She really went out of her way.

I hope that you will in some way let these 3 CM's know just how much we
appreciated their extra attention in helping to make our time there even
more magical. It was truly worth it! Thanks...

I've attached, to this email, pictures of 2 of the 3 CM's that I
mentioned.

Thanks again for your time.

Respectfully,

Todd Morgan



Dear Mr. Morgan,

Thank you for your email to Meg Crofton about your family's recent
visit. Your correspondence was forwarded to me so that I may personally
respond to you.

We truly appreciate you taking the time to recognize these three
wonderful Cast Members. I was hoping to speak with you, but I do not
have a current telephone number. You are welcome to reply to this
message or call me. I am typically in the office Monday
through Friday from 8:30 a.m. until 5 p.m. However, today I am leaving
at 4:45 p.m. EDT.

I look forward to talking with you about your thoughtful comments.

Kindest regards,

Joan Martin
Guest Service
Walt Disney World Resort


i talked to joan for a brief few minutes. had a customer come into the store that i had to take care of. i will call her back sometime next week to discuss things even further.

joan told me that meg was very pleased with the email i sent. joan was also very pleased as well. she was very pleasant and great to talk to over the phone. she told me that she received the email this morning and was informed to get in touch with the heads of the departments that the three cm's worked in to give them special thanks for doing a great job and to also have it in their records if they decide to further their careers at disney or elsewhere.

i will let everyone know about the follow-up call i plan on making next week..

 

[C.FERNIE]

I think it is really good of you to take the time to appreciate cast members, not enough people do this in customer service, too quick to complain usually first. Most cast members are outstanding and they deserve praise, I work in customer service and I model my staff on Disneys exceptional employees, they set a very high standard! I havent in the past sent comments to higher management but often asked to talk to the manager/leader of the location to give my praise, but on our next visit I will send an email! It can make all the difference to a much saved up family holiday, the cast members! :wave:

 

[TiggersPooh]

awesome letter and quick response time! However, you might want to remove the phone number of the Cast Member who responded to you.

 

[BigTxEars]

I have done the same this year twice to Fiesta Texas (Six Flags) about the great service we received at that park this year.

Thanks from everyone who gets to receive the "bad" calls from customers all the time at work. That would be me BTW Things like this really do matter!

 

[CaptainShortty]

As a CM, THANK YOU for recognizing the CMs that went out of their way to make your vacation special. You have no idea how much it means to get one of those letters letting you know that something you did really made a difference in someone's vacation. As the CM at Guest Services that you talked to said, aside from making us feel great it does go on our record which is reviewed whenever you want to change jobs and it is a great help to us! Thanks again!

 

[Fable McCloud]

My Boyfriend Adam and I did the exact same thing when we went to WDW in March.

I had had an asthma attack just outside of the Hall of Presidents, and the two CM's working rushed for me. The guy actually caught me as I started to faint, while the girl called for an EMT person.

I apparently can't go to Disney without fainting from the heat or from my asthma.

Anyway, they were so good to me, and the guy kept making me smile while I was on a respirator. After the ordeal, we went to Town Hall (guest relations) and filled out cards of outstanding recognition for the two CMs.

I am forever grateful for their help and humor.

 

[Lisalyn]

I have actually spoken to Joan Martin before also. It was last year. I had sent Meg Crofton a "thanks for all you do" email and Joan called me at work to thank me on behalf of Meg. It's these special little things that keep me coming back to Disney World over and over again. And Joan is just so pleasant and sweet!

 

[jlevis]

We were at the World a couple of weeks ago and we did the Keys to the Kingdom tour. The Cast Member who led it, Rae, was outstanding, knowledgable, funny, articulate and she went out of her way to make the tour special. We stopped at Guest Relations to fill out a comment card saying just that. It has been my experience, echoed by others here, that CM's routenly go the extra mile. Rae called it the 80/20 rule. 80% of the CM's have what it takes and the 20% are gone in six months. One of the things she mentioned is that their name tags have their first name on them. Frankley, I never noticed till that day. I made it a point after that to call every cast member by name as I thanked them.

 

[britdaw]

How nice of you to take the time to email a compliment about those CMs!! I used to work for AT&T and let me tell you how great it makes you feel to know you've done your job to make someone's experience pleasurable and personal. And those kinds of things DO go into a person's records, so if they go for management or something, that looks really good for them.

 

[Obi]

thanks everyone for your kind responses...

i've been trying to do this more often this past year. there have been 2 replies that meant a lot to me. this being one of them and another was for the ci-ci's pizza chain...

i got a wonderful reply from their guests services too.

makes it worth it, that's for sure.