Thanks for your replies.
This happened at the ticket stiles at the front entrance going in the park. We are annual passholders so having "problems" now and then with tickets not scanning, etc. happen and it's no big deal. The CM usually sends us to Guest Relations to get a new pass or whatever.
The CM at the ticket stile seemed new. My son's pass came up as an unauthorized ticket. He asked if my son had lost his pass and gotten a new one. We answered no. CM goes to his supervisor - a lady over at a little desk there at the entrance. I assume he explained the problem to her. She spends about 10 minutes on the computer then comes rushing over with my son's pass in her hand. She starts drilling us with questions - "Were you here on April 4th?" - no we haven't been to the parks since Feb. "You weren't here in May at all until today?" - No "Are you sure you weren't here in April?", etc. This goes on for about 5 mins. At this point we can only assume that there is some question about whether this pass belongs to us so my husband takes out his drivers license, shows it to her and asks for my son's pass back so we can go to Guest Relations to straighten this out. She refuses to give it to us. This is when I get mad.
I tell her that we are obviously annual passholders, have had problems with passes in the past and that we don't need an interrigation at the gate. Just give us the pass so we can go fix it. She says "No, you will stand here until I have finished everything I have to say to you and then I will escort you to Guest Relations to make sure this ticket belongs to you." Now please remember this is at the front gate. We are surrounded by other CM's and guests trying to get into the park. There is a line of about 10 people behind us trying to get in. I have had enough.
I tell her to give me the ticket and we were leaving. She refuses to give it to me and tells me again that I will have to "stand there and listen to her until she is done." I ask her if this is an example of Disney customer service. She informs me that "there is such a thing as guest service as well in case you don't know."
At this point I turn around and start marching to Guest Relations. My husband and son are behind me. She runs, catches up to my 14 year old son and asks him 3 times for his birthdate. Each time she asked, he gave it to her. When she asked him if he was sure of his birthdate I turned around and told her she was not to speak to my son. If she had questions she could address them to me or my husband. She ignored me and continued badgering my son about when his birthday was, what date our last visit was, etc.
When I reach the window I asked the poor girl behind the counter to deal with her rude coworker. The CM approaches the window and all but says we stole the ticket and was trying to get in on it. She then leaves. I admit at this point I was so angry that I doubt Walt himself could have satisfied me.
The girl behind the counter gets her supervisor, explains what she has seen and even tells him she thought the CM was out of line. I blister his ear for 10 more minutes regarding the situation. He fixes the ticket problem (I was so mad I don't even know what was wrong with it) and has someone escort us to the gate to make sure we have no further problems. He offers us Fastpasses, etc. which we turn down because that really wasn't going to help anything. I ask him for the email address to follow up and he gives it to me. I inform him that we had discussed not renewing our passes once they expired (we've had them for 6 years) and this has pretty much sealed the deal for us not renewing them.
The problem with the ticket is not what upset me. I have dealt with this before and have no problem doing so. But the manner in which she spoke to my family and I is unexcusable as far as I am concerned and when I ask her to stop talking to my child, I expect her to stop talking to my child.
Again, thanks for the advice and for reading all of this. I think I will just sleep on it and maybe send an email tomorrow.
