DLP Ticket question - Updated with Instructions

[Buried20KLeague]

Hi everyone -

Just to close the loop on this for anyone in the future that may be reading this for their own situation...

Here are the steps I took:

1. I purchased the pass on the DLP website. Paid via paypal. I got the Infinity pass. If you're in the US, you're going to want to choose the "ship to home" option, as that allows you to book your park days once you have your AP number. If you choose the other option, you can only book one park day, until you pick up the pass the day you're at the parks.

2. After you purchase the pass, you receive an email and have to "complete your file" before they'll mail you your pass. I believe you have 10 days to do that. There's a link on the email. It's information like birthday, etc... And you have to upload a picture. I was on an iOS device. I had the option of picking something from my photos or accessing the camera. Then you crop the pic down so it looks like a passport photo. Once your file is complete, you'll get an email saying so, and that the pass will ship soon.

3. At this point you can either wait to receive your pass to get your AP number, or you can call and ask for it. They'll give it to you once the pass is created. In my case, I bought an Infinity pass. That pass has it's own help line. From the US, you dial: 011 33 1 60 30 60 84 (I think I grouped those correctly, but that's the order anyway). Then you hit 2 for English. For other pass levels, you can dial the WDW ticket line and asked to be transferred. Those people couldn't help me because I had an Infinity pass, so I had to dial that number directly.

4. Once you have your AP number (either by calling to get it, or waiting till it shows up in the mail) you have to register it. You will have received an email with a "register me" button after you bought the pass.

5. Once you register it, you can reserve up to 3 park days, reserve your "privilege tickets", and so forth via the Annual Pass website. Privilege tickets are reserved on the Annual Pass website, but you don't pay for them until you pick them up at the parks the day you go.

People in this thread were super helpful! Thanks! I thought I'd take a few minutes and summarize the process for anyone that may come to this thread later.

 

[Swissmiss]

@Buried20KLeague - Your summary is very helpful. When I last did mine it was a renewal and at one point it asked if I wanted to keep my picture (I said yes) so I imagine if I said no I would have had to do the process that you did.

I am a bit surprised that they wouldn’t help you on the general number. I think I mentioned my experience with the Infinity number is that the wait times are often longer. I don’t pay for calls to France but for someone in the US it would certainly be less costly to be able to call through WDW. Is it possible that if you call through WDW then you can only be transferred to the general number in France and not that you were only allowed to use the dedicated Infinity number?

 

[Buried20KLeague]

@Buried20KLeague - Your summary is very helpful. When I last did mine it was a renewal and at one point it asked if I wanted to keep my picture (I said yes) so I imagine if I said no I would have had to do the process that you did.

I am a bit surprised that they wouldn’t help you on the general number. I think I mentioned my experience with the Infinity number is that the wait times are often longer. I don’t pay for calls to France but for someone in the US it would certainly be less costly to be able to call through WDW. Is it possible that if you call through WDW then you can only be transferred to the general number in France and not that you were only allowed to use the dedicated Infinity number?

I'm not sure.

I started by using the chat feature on the WDW website. I asked them if I called WDW, would they have the ability to transfer me to a DLP CM that could help. It took them a minute but they came back and said they could. I asked what WDW number I should call, and they gave it to me (I didn't write it down). Then the person I got on the WDW took a bit to figure it out, but eventually I got transferred.

When I talked to the CM there, they said they were "limited in the information they could see" with regard to Infinity passes, and that I would have to call that number directly.

I want to say I held for maybe 10 minutes. Around noon France time. But that person on the Infinity line was very helpful. She wanted to stay on the line with me as I registered the pass to make sure it went well, and then wanted me to reserve my days while I stayed on with her as well.