Okay, I know that I am going to get my head handed to me for the title but I was very disappointed in the Disney's Magical Express Service. The ride from the airport is horrible. My bus driver must have gotten his license that morning from Goofy. He was unable to speak English so we had no clue what he was saying. :brick: We finally got to our resort and got checked in but ended up with issues and needed to change resorts. Disney Reservations screwed up and gave us a standard room with 2 double beds, and I told them Specifically that I was there on my honeymoon. :brick: but that is a story for another thread complaint. So today we flew home from WDW,
and that is bad enough to have to deal with, but after contacting Disney's Magical Express and telling them we switched resorts, because I knew that I would need to have my voucher moved over to use the service, guess what, they never moved it over after telling me that it wouldn't take much. Finally the nice gentleman at the Airport Check-in desk helped me out and got me a voucher so I could head out to my flight. Which is a hassle because we had to stop a 3 other resorts to pick people up and we were down to less than 3 hours to get to the airport and check in since the check-in software was encountering an error. Then our Bus driver, who was just as bad as the first guy I had, took his sweet time doing everything knowing people had flights to get to and then told us that it was only going to take us 30 minutes to clear the TSA screeners. How about closer to an hour and 10 minutes, I timed it. :hammer: Luckily our flight was slightly delayed coming down to Orlando, so we gained about a half hour to grab a quick bite to eat. I will never again use the Disney Magical Express service. It is not worth it, I would rather deal with a rental car and paying for fuel and such, because then I can get to the airport when I am ready. We also had another DME bus following us from each resort all the way to Orlando International Airport, with no one on it. :hammer: My wife summed up the trip best by saying, "Its like a really great sandwich with wonderfull tasting meat and such, but horrible stale and moldy bread." Does anyone have a contact phone number for WDW Complaints, I really want to complain about the DME service as well as our first hotel, the staff at the second was wonderful and helped to turn around our honeymoon.
and that is bad enough to have to deal with, but after contacting Disney's Magical Express and telling them we switched resorts, because I knew that I would need to have my voucher moved over to use the service, guess what, they never moved it over after telling me that it wouldn't take much. Finally the nice gentleman at the Airport Check-in desk helped me out and got me a voucher so I could head out to my flight. Which is a hassle because we had to stop a 3 other resorts to pick people up and we were down to less than 3 hours to get to the airport and check in since the check-in software was encountering an error. Then our Bus driver, who was just as bad as the first guy I had, took his sweet time doing everything knowing people had flights to get to and then told us that it was only going to take us 30 minutes to clear the TSA screeners. How about closer to an hour and 10 minutes, I timed it. :hammer: Luckily our flight was slightly delayed coming down to Orlando, so we gained about a half hour to grab a quick bite to eat. I will never again use the Disney Magical Express service. It is not worth it, I would rather deal with a rental car and paying for fuel and such, because then I can get to the airport when I am ready. We also had another DME bus following us from each resort all the way to Orlando International Airport, with no one on it. :hammer: My wife summed up the trip best by saying, "Its like a really great sandwich with wonderfull tasting meat and such, but horrible stale and moldy bread." Does anyone have a contact phone number for WDW Complaints, I really want to complain about the DME service as well as our first hotel, the staff at the second was wonderful and helped to turn around our honeymoon.