Incomudro
Well-Known Member
I've only been going to WDW for about 10 years and it's jaw dropping how "stripped down" the customer experience has gotten in that short amount of time.
My first time going (2009 I think) I stayed at the Contemporary in a non-club level room and was cheerfully greeted by a "welcome" greeter when I got off the bus and guided to the front desk, given an actual, customized welcome pack with my itinerary information in a keepsake folder, had a box of chocolates in a chocolate box to greet me in my room, had turn down service every night with a memento card and more chocolates with the Contemporary logo on them. Got a welcome call from Mickey and Minnie too! Maid service twice a day, etc; It was overpriced then but I felt extremely pampered.
Now? I'm lucky if I see any employees at the resort at ALL. Turn down service is long gone. Chocolates (if you get them at all) are now mass branded Godiva squares generic park wide -as is the itinerary packet (which now seems to be a thing of the past as well) and the prices have TRIPLED!
This isn't just Disney - I'm seeing this across the hospitality industry as the bean counters tighten their grip - but you'd think Disney would LEAD in a different direction.
I wish what you said isn't true, but it is.
Disney is decontenting the small things that made it so special.
A little bit here, a little bit there... A big piece over there.
I still love it, and it's still Disney to me - but there may be a tipping point some time in the future where it isn't.