Trams.... The trams have a lot going for them. I believe with the newer mules, they're fairly efficient. They can move a lot of people at a time (I'm sure somebody around here has actual capacity numbers). Theoretically in the time it takes for five people to find their seats on a bus, an entire tram can be loaded. (Bonus point: Since I was a kid watching the old trams make turns in the main parking lot, I've found the way the trailers track to be magical. That design remains unchanged.) Since they are not on a track like train or people mover, breakdowns shouldn't cause the entire system to come to a halt.
But, like many of you here, I find myself scratching my head in regards to their current operation. I'm sure some of the issues stem from budget/staffing choices. Others were design choices.
For instance, it would appear that both ends were set up with horse-shoe designs, allowing one leg to be used for unload, and the next leg for load. For some reason, I seldom see them utilized that way, and riders find themselves unloading into a crowd of people anxious to load. Also, since the route was designed from scratch, I'm not sure why they didn't incorporate a way of having simultaneous load from one side of the tram and unload on the other.
I may stop by next week and observe things for a bit.