Disneyland President Ken Potrock on reservations in a Q&A with OCR -
"Q. How have reservations changed the Disneyland experience?
A. It’s been an extraordinary change. People ask me if reservations are going to go away. I don’t think so. Reservations create a really important opportunity for us to be able to manage the demand more effectively than we ever could.
If you remember the days where we would have huge quantities of people coming into the park — wall to wall and cheek to cheek. Then you remember days where we didn’t have as many people. The objective here is to spread that demand, whether it’s a Tuesday or a Saturday.
If we do that, a couple of really good things happen. One, it’s a better experience for all. Two, we can better manage the labor scenario in a more efficient way."
Disneyland resort president Ken Potrock discusses all that’s happened during his tenure that began during the yearlong coronavirus closure of the park.
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