Every time I hear this as a justification for the price increases, I chuckle.
If this is the case, why the serious concern about decreasing attendance trickling out from Orlando and Anaheim? Why would Disney provide any discounts or promotions at all? If everyone paid rack rate and there was no free dining or ticket promotions, guest spending would certainly increase and crowds would thin right?
No matter what spin is put on having higher prices and lower attendance, Disney wants the parks jammed packed all the time. Empty parks are bad business. SWGE in DLR is a perfect example of them raising prices, restricting access and having empty parks as a result, and now they're going crazy over it.
I never said their intent is to thin the crowds and I'm certainly not trying to justify price increases. I believe they're trying to maximize profit, nothing more, nothing less. If they can get more $ despite lower attendance then so be it. Although I'm sure they'd find ways to target more price-sensitive markets to fill up the hole and get even more $.
The delicate art of revenue management is finding the right balance between:
1. estimating demand at different price levels;
2. maximizing what people are willing to pay; and
3. still getting a full park/plane/hotel.
In Disney's case I believe they may have overstimated 1 and 2 with both admission and resort prices, causing them to struggle to find the right balance with 3. Furthermore, we're only seeing reports of decreased attendance but we don't know what the effects on the bottom line are. Is revenue down? Possibly, but none of us can make that call. Despite missing the mark with point 3 they may still be doing better financially, though not as well as they
could be doing because the parks and resorts aren't full.
The promotions you mentioned are an example of market segmentation: some people will book at rack rate and never look back (group A), some will book at rack rate but will adjust their plans to get a discount (group B), and others will only book if there's a discount (group C). Similarly they offer different promotions to different countries.
I think they're currently testing how far they can go with groups A and B, and at which point group C will crack and buy anyway, or walk off. Except they may have overdone it this time and too many of group C may have walked off. If revenue is truly down significantly they'll find ways to lure them back in without jeopardizing what A and B have committed to spend. It wouldn't be the first time.
This is exactly what they did with the holiday parties in 2017: to my knowledge this was the first and only year that you could buy holiday party tickets 30-40% off in the UK with certain agencies. They were released fairly late, right before the party season started if I'm not mistaken, when many of the rack raters would've already bought their tickets full price. They were simply maximizing profit by targeting market segments differently because they weren't filling up the park at full price. And those who paid $100+ had no idea that we walked into the same party for €60. If we had to pay $100 we would've skipped it, so by targeting us they increased their overall profit.
Right now many appear to be in groups B and C for the Fall season and it's turning into a staring contest. Guests are used to Disney buckling first but for some reason they're not doing so as of yet. We'll have to wait and see what happens when the opening of Rise is announced.