DISNEY...Wake The Hell Up!!!!!

Goofyernmost

Well-Known Member
Original Poster
I have spent some time trying to figure out the best way to word my observations of the past weekend. I don’t want to sound like a Disney basher because I still feel that the company that I have been following since I was laying on the floor on my belly watching the “original” Mickey Mouse Club and eating a Fluffernutter sandwich has more potential then any others, if they try. Sorry if this seems disjointed. I have not fully recovered from my trip, one of the many downsides of aging, is the inability to bounce back quickly.

Nothing in my long lifetime has ever affected me like Disney. I’m talking emotionally here and I’m talking Theme Parks here. For the most part I couldn’t tell you what movies were made by Disney other than Mary Poppins, Herbie the Love Bug, Flubber and a few others. I was a fan of Mickey Mouse cartoons but liked Warner Bros. more. My emotional experience didn’t happen until I was 35 years old and took my wife and two girls to WDW for the first time.

I am not going to get into an argument about maintenance and “upkeep” because I think, from my observations, that they still do that well. I think that the age of the parks coupled with the vastness of the WDW property, is a hindrance in accomplishing what they used to when it was a smaller entity. I took a sharp look around while I was there and found nothing wrong. Granted I didn’t spend a lot of time there, just a total of about 8 hours, but I was looking for lights out (found none), paint chipped (found nothing), dirty bathrooms (found none), unscheduled “down” attractions (found none). I was there during a light week (they did have the marathon happening) so I didn’t need any Fastpasses, so I cannot comment on anything about that.

This is what I saw when I went to Universal…all of the above plus so much more. They have spent money to entertain you, they have trained employees to be proactive in dealing with their guests, they have spared no expense to theme, staff and organize all of their attractions. Never have I had a Disney Cast Member approach me in all the years I have been going there when they even slightly suspected that I might be a little confused about the direction I should head or where something was located. At Universal/IOA (assume that is what I mean when I say Uni) they were everywhere. Even a custodial person, saw me looking at the park map and asked if he could help. He did and also spent a very pleasant 10 minutes or so chatting with me about general life stuff. Wonderful! Every square inch has something in it and it is themed to the hilt. Nothing like trash cans with a Tree of Life decaled on it, but things that fit the lands. Seuss Landing had trash cans that had the same distorted, no straight line, design that we so quickly associate with Dr. Seuss. I even noticed a smoking area in WWOHP that had ashtrays designed to fit the theme.

Yes, my friends, Universal doesn’t have to keep up anymore, it is miles ahead and will eventually take over as the most popular unless Disney wakes the hell up and understands that if you can take over a loyal to Disney for 50+ years person, and convince him that maybe Uni will be my main park and visit Disney on off days, then I don’t see why they can’t do that with anyone.

Disney, once the leader in creativity and entertainment has fallen way behind. Why? I’m not sure, but I suspect that they have given all control to accounting and legal associates. Disney, to me, has the feel of a store that is in the process of going out of business. Attraction buildings left empty or partially closed, restaurants closed, etc. give it that bankruptcy feel. Where once there were shows and attractions manned by many CM’s there are now a bunch of hardworking, but mainly lethargic people that just stand there, frowning and asking people how many there are in your party. That’s it. By comparison, in Uni almost all their attractions require trained Casts that are heavy with the presence of actors playing a role and a huge part of the entertainment venue. In Uni, shows like Disaster is almost jaw dropping. It is primarily the same show that has been there forever, once titled Earthquake, it is now a very entertaining show starring Christopher Walken, portrayed by himself via hologram. A very impressive hologram that works with a live, on stage actor, and is choreographed to an inch of death to make it one of the most believable technological/human interaction I have ever seen. Poseidon’s Fury is a very well done display of special effects that is driven by a human actor that made the show. These are just a few small examples of what I saw there, the detail the Disney used to have, is now in Universal. The creativity that Disney once had, is now in Universal. The constant and amazing entertainment shows that Disney once had is now in Universal. The ability to expand and add to, seemingly unencumbered by some CPA saying we can’t spend that much money, we won’t have anything left for executive bonuses if we do that, is now Disney and it is falling fast.

You will notice that I haven’t mentioned coasters and thrill rides. Universal has the luck to be able to put them in without disturbing expectations, but I felt this way about Uni in spite of the presence of heart stopping coasters.

On the down side, Universal charges $15.00 for parking whereas Disney is $14.00. Of course, their parking is on multi-level parking garages and for $5.00 more you can get “Preferred Parking” which will be in a part of the parking structure that is closer to the entry to the parks. You don’t get free Express Passes…One day is $55.00 for one time ride on specified attractions, but admission is cheaper and if it is during a really busy time, I can see where it would be a real time saver and worth the money.

You have no idea how much it hurts me to make this observation which is not very attractive towards what was once my favorite place on earth, but I saw it, I am saddened as well as alarmed that so many high paid flunkies have allowed such a wonderful place as Disney to become second best.
 

BigRedDad

Well-Known Member
Your observations are not off in my experiences as well. The one thing that Universal lacks is depth and breadth. I can do both parks in 2 days and be done with it. If they could get 2 more theme parks in there, they could put a huge run on WDW. I can say for certain that US, IoA, SeaWorld, and Aquatica can easily occupy a week's vacation and it cost about 40% less than WDW in a Value Resort. This is staying at Royal Pacific or Portofino Bay which compare to WDW Deluxe resorts. We also stayed at the Reinassance while at Sea World which is as nice as any Deluxe resort at WDW.

I still love WDW, but they are going to price themselves out of my disposable income.
 

Animaniac93-98

Well-Known Member
On the down side, Universal charges $15.00 for parking whereas Disney is $14.00. Of course, their parking is on multi-level parking garages and for $5.00 more you can get “Preferred Parking” which will be in a part of the parking structure that is closer to the entry to the parks. You don’t get free Express Passes…One day is $55.00 bucks for one time ride on specified attractions, but admission is cheaper and if it is during a really busy time, I can see where it would be a real time saver and worth the money.

What's even better is staying on site. Not only is the Express Option given to you for free you never have to cross or even think about parking lots when trying to get to the parks, hotels or City Walk. It's all pathways and boats like the Epcot Resort Area and it's wonderful. If you (or anyone else) can do it, I'd highly recommend it.
 

AndyS2992

Well-Known Member
I still love WDW, but they are going to price themselves out of my disposable income.

I agree but that is what I don't get, they keep raising prices yet they aren't adding anything substantial and everything is going down hill, (not as bad as people say it is but Epcot seriously needs some love) and the experience is worsening and becoming less value for money so I really don't understand why they are doing it :/
 

ExtinctJenn

Well-Known Member
Y'know I'm typically the first to argue posts like this but your observations are valid. Disney is doing a much better job of upkeep than many give them credit for given the scope of the property as you mentioned etc. however I too have noticed that the one thing that Disney always had over everyplace else, is failing them... their employees. You are so right.

I remember days when I was younger where it felt like every CM made every guest feel like they were the most important person on property. All I can guess is they are playing a war against themselves chosing to put money into attractions and upgrades (a great decision mind you) but shortening the budget on their staff. There are less people in any given area to cover an attraction space which ultimately gives way to disgruntled folks who couldn't give a crap that you're lost let alone notice that you are.

I guess for me, I try to look at it from the perspective of the fact that while it is a vacation destination for all of us, it's a job for them. Unfortunately I think the people hiring those in the "peon" roles of the base CMs who help out at stores and attractions just aren't being as picky as they once were. Instead of finding people that fit the Disney model, they are finding anyone who is qualified and then trying to force a round peg into a square hole. They are relying on training to "create" the people they want rather than hiring them from the get go, knowing it may cost them an extra 50 cents an hour.

Again though to me... I just sort of let that stuff slide because for every CM I see that seems completely disinterested I see one that is interacting with guests and just so much fun. Could they improve in this area? Heck yes! Will it change my desire to be there? Nope... frankly at this point I can't remember the last time I needed a CM to do anything more than check to be sure my lap belt was locked. :D
 

coachwnh

Well-Known Member
I have to say, when we spent three days at Universal prior to our stay at Disney last summer we came away very impressed!!! I cant wait to stay there again!
 

thomas998

Well-Known Member
I agree but that is what I don't get, they keep raising prices yet they aren't adding anything substantial and everything is going down hill, (not as bad as people say it is but Epcot seriously needs some love) and the experience is worsening and becoming less value for money so I really don't understand why they are doing it :/

It isn't rocket science as to why they are doing it. Suppose you had a business that sold tacos... once your little taco stand is up and running, how are you going to make more money... because lets face it, even if you aren't in it for the money, costs of everything will continue to go up so you will have to find a way to make more money or eventually you will lose money.

You can't expand your operation, your only option is to raise prices or cut down on costs... if you cut down costs it will reduce the quality of your taco, but you can do it a little and no one will notice... raising prices is also an option but it gets noticed quickly... what would you do? That's the same question that faces WDW every year... they have to make more money and like the taco stand owner they have limited options... raise prices or cut costs... WDW seems to be doing both.... At some point they will get to the end of the easy options of raising prices and cutting costs... but that hasn't happened. When it does, then you might see some major infusion of cash to revive the cash cow, but at this point it is probalby 5 or 10 years away from that point.
 

ExtinctJenn

Well-Known Member
It isn't rocket science as to why they are doing it. Suppose you had a business that sold tacos... once your little taco stand is up and running, how are you going to make more money... because lets face it, even if you aren't in it for the money, costs of everything will continue to go up so you will have to find a way to make more money or eventually you will lose money.

You can't expand your operation, your only option is to raise prices or cut down on costs... if you cut down costs it will reduce the quality of your taco, but you can do it a little and no one will notice... raising prices is also an option but it gets noticed quickly... what would you do? That's the same question that faces WDW every year... they have to make more money and like the taco stand owner they have limited options... raise prices or cut costs... WDW seems to be doing both.... At some point they will get to the end of the easy options of raising prices and cutting costs... but that hasn't happened. When it does, then you might see some major infusion of cash to revive the cash cow, but at this point it is probalby 5 or 10 years away from that point.
Fantastic analogy honestly... but now I'm really craving a Taco so I'm sorry but you're on my "poop list" for the day! LOL! :D kidding kidding!
 

marni1971

Park History nut
Premium Member
One argument recently used is "Disney is bigger and has more to maintain so give them a break"

Really? Give me a break. They have more to maintain so employ more to maintain it. With the prices charged they can easily afford it. And do not cut specialised maintainance crews to the bone and don't scrap them totally.

Bravo to the OP for posting. That took guts. And a little pain too I think. And that's what hurts the most. It's painful to say what we think about WDW.
 

Fantasmic

Well-Known Member
Disney can't "expand" - crap. Of course they can, they just don't want to shell out the $$ to do anything better than new fantasyland. Something that will have been nearly 5 years in the making. Pathetic.

Universal is building, expanding and improving at a MASSIVE rate and, at the speed they're going will overtake Disney in the Theme Park wars unless TDO get their heads out their arses and buck their ideas up pronto.

I say this as a MASSIVE WDW fan, I'd still rather go nowhere else, but I am looking into a split stay between UNI and WDW this year.
 

BryceM

Well-Known Member
The employees at Universal have come a long way in the past few years. One shining instance was when we were about to seated at Lombard's, and we couldn't sit near the fish tank or outside along the lagoon because those were reserved seats. Well, I was traveling with a toddler who then proceeded to cry because she wanted to sit next to the fish tank. We told her it was okay, but she continued to cry. Our hostess was around 70 and she immediately turned around and ran to the front counter. She came back and told us that she worked something out and then moved us next to the fish tank. She then gave my sister a hug and said that she couldn't bear to see her cry like that.

I haven't experienced a stand-out moment like at Walt Disney World in a long time. I believe that Disney's best Cast Members are the ones that work at the Tower of Terror... Haha.

And I'm glad you've noticed all the little details that help make Islands of Adventure such a beautifully themed and detailed park, such as the trash cans. I especially love the Seuss Landing trash cans and the trash cans in The Lost Continent. Not to mention that The Lost Continent has the coolest A.T.M. ever!
 

Goofyernmost

Well-Known Member
Original Poster
The employees at Universal have come a long way in the past few years. One shining instance was when we were about to seated at Lombard's, and we couldn't sit near the fish tank or outside along the lagoon because those were reserved seats. Well, I was traveling with a toddler who then proceeded to cry because she wanted to sit next to the fish tank. We told her it was okay, but she continued to cry. Our hostess was around 70 and she immediately turned around and ran to the front counter. She came back and told us that she worked something out and then moved us next to the fish tank. She then gave my sister a hug and said that she couldn't bear to see her cry like that.

I haven't experienced a stand-out moment like at Walt Disney World in a long time. I believe that Disney's best Cast Members are the ones that work at the Tower of Terror... Haha.

And I'm glad you've noticed all the little details that help make Islands of Adventure such a beautifully themed and detailed park, such as the trash cans. I especially love the Seuss Landing trash cans and the trash cans in The Lost Continent. Not to mention that The Lost Continent has the coolest A.T.M. ever!

Yup! I noticed that one as well. When I saw it I tried to remember if Disney had ever done anything like that with something as simple as an ATM. If they have, I don't remember it. In my opinion, Universal got a copy of the Disney play book and improved upon it.
 

rufio

Well-Known Member
I guess I'm the only one that disagrees... :oops: I went to both Uni and IoA over the holidays and I was underwhelmed by both. They had some good things, of course, but overall I wasn't impressed. I definitely didn't see employees running up to people to help them.
 

Animaniac93-98

Well-Known Member
Yup! I noticed that one as well. When I saw it I tried to remember if Disney had ever done anything like that with something as simple as an ATM. If they have, I don't remember it. In my opinion, Universal got a copy of the Disney play book and improved upon it.

It's my understanding that the people who helped make IoA were ex-Disney employees, so in a word, they did!
 

Goofyernmost

Well-Known Member
Original Poster
One argument recently used is "Disney is bigger and has more to maintain so give them a break"

Really? Give me a break. They have more to maintain so employ more to maintain it. With the prices charged they can easily afford it. And do not cut specialised maintainance crews to the bone and don't scrap them totally.

Bravo to the OP for posting. That took guts. And a little pain too I think. And that's what hurts the most. It's painful to say what we think about WDW.
Well, Marni, in their defense, hiring more people isn't always the answer to this type of thing. You can hire many untrained people to clean up, sweep up and throw out the trash, but many of the important maintenance items require experienced craftsmen. Those are not that easy to find, especially those that are willing to work nights, weekends, holidays and so on. Even if you could hire them, you will find that many times the large work force is no more productive then a few good people. I'm sure you have seen construction workers on the highway with 3 people working and 6 others leaning on shovels. Numbers are not always the fix to specialized problems. Many times certain situations create a work place where everyone is just stepping on each others feet. When the property was smaller, it was easier to get those experienced people on board. Now I suspect they are spread pretty thin.
 

3WaltFans

Well-Known Member
I guess I'm the only one that disagrees... :oops: I went to both Uni and IoA over the holidays and I was underwhelmed by both. They had some good things, of course, but overall I wasn't impressed. I definitely didn't see employees running up to people to help them.

No your not the only one, I agree with you 100%
 

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