jakeman
Well-Known Member
I am.Who's calling for the CMs firing?
I am.Who's calling for the CMs firing?
Quoting you because it's most recent.That information was readily available to the OP well before. He said he was there on Sunday, and times guides are good through the entire week, and they are available at both the resort and the park entrance. You have to be trying exceptionally hard to not see them.
I am.
No. I'm talking about the paid extra hours event with free ice cream.
"Where Dreams Come True"
"Happiest Place on Earth"
"Where Magic Happens"
Aren't these all phrases identified with Disney? Isn't Disney known for making Magical Moments and making dreams come true? They certainly put it all over their social media and want everyone to know this. So it's kind of hard to read this statement when everyone knows they pride themselves on being #1 in guest service.
A little girl was told she would be able to see the fireworks over the castle and her heart was set on that after a CM told them that they would be able to. This is definitely a Disney fault. Being sent to Epcot, DHS or DAK isn't an option. They could've simply offered the family to stay if they wanted.
Let me ask you all this: If the OP posted the exact opposite on here (telling everyone about the wonderful thing that Disney did for his family to compensate them for their troubles and were allowed to see the fireworks that night), would you all be on here complaining that Disney did the wrong thing? I don't think so. You'd more than likely be telling him that it was great that the company did such a wonderful thing and they are still living up to their reputation of making dreams come true.
See, that's where you are wrong. They all work for the same property. A Guest Service CM at ANY location has to deal with complaints from all over the property.No, we wouldn't, but it's not an either/ or deal. Magic Kingdom Cast Members can not be held accountable for a mistake made by a resort hotel Cast Member.
So...I agree. He got the wrong information from a cast member who's primary job is to deliver correct information. I get that. It sucks and Disney is 100% in the wrong. I also agree that adequate compenstation should have been to provide viewing for the fireworks (logistically that's a nightmare but whatever, they could have been sent to the Top of the World at the Contemporary).Quoting you because it's most recent.
The idea that this is the OPs fault is comical. The OP asked a Disney CM, a concierge no less, and was given bad info. This is 100 million bajillion % Disney's fault. We can argue what level of compensation(if any) Disney should have offered, but I don't see anyway to argue that this wasn't Disney's fault to begin with.
See, that's where you are wrong. They all work for the same property. A Guest Service CM at ANY location has to deal with complaints from all over the property.
The Postal Service and the FBI both work for the Federal Government. Should I write the Attorney General when my mail is late?
Well, again, the app was down. It's kinda the concierge's job to know what they're talking about, no?
Go to the Poly beach and watch the fireworks from there. It's a better view anyway.
Was your resort TV broken? There's an entire channel devoted to park hours. Had the resort completely run out of park guides and times guides? If the app wasnt working FOR You, did you try using the website instead?
I understand your annoyance over rides being down and getting incorrect information. But the correct information was readily available without going to your resort desk.
The OP was staying onsite. Which means he not only received emails, but most likely a snail mail pack as well.Disney doesn't email every guest who visits their park. Many obtain tickets at offsite resorts.
And maybe the CM did state that Thursday was a party night, and the OP didn't get that part of it. No way to tell. Maybe he just heard what he wanted to, without hearing the rest. Not saying it did, but it might have.I agree with you to a point, but if Disney is going to bother to pay people to provide Concierge service, than their information should be correct. Say I'm walking through the lobby and ask the same question about seeing Wishes. The Concierge says Thursday. I should not have to log on to the internet, watch my TV or wait and wait for their website to function correctly.
Poor planning. As with anything, find out for yourself with a couple sources to ensure you have your facts straight. Relying on people to tell you is dangerous because there are a lot of moving parts. I'm sure she didn't do it on purpose.
Ride stoppages and closures happen.
You also probably could have purchased tickets to the Halloween Party last minute.
You seem more disgruntled than anything. It sounds like the only issue you had was one cast member giving you bad information and you failed to confirm for yourself. There is so much information all over the park in print, I'm not sure why the app being down was your downfall.
Also, what specifically went wrong the bands and meal plan? Typically, I see people complaining something is wrong when they actually just don't understand how the bands work, what kind of tickets they bought, or what comes with their particular meal plan.
Exactly. It's no surprise they WANT to make money and they are looking for new revenue streams. These places are extremely expensive and complex to run. Disney does an outstanding job.I'm in finance. Not a Wharton grad...but even with my lowly degrees, I still think people are ridiculous and unrealistic in their assumptions and expectations of a for profit company.
The concierge definitely screwed up but I'm sure they didn't do it on purpose and its not like those Halloween dates are announced at the last minute.
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