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Disney employee stole $112K from restaurant register, deputies say

gmajew

gmajew

Well-Known Member
KevinYee said:
Loss Prevention is going to throw a fit, and appropriately so. As far back as the early 90s at Disneyland, we'd catch people doing this sort of thing after a pattern of $50 refunds in a day, let alone hundreds. It would only take a couple days for the pattern to become obvious. The Point of Sale machines in those days gave a report on refunds, so there's no way today's machines can't do the same. For that much money to be stolen, lots of people weren't watching the sorts of reports they should have been, and for far too long.
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I am guessing she had to have help... cause the POS documents everything... or she was doing it under other peoples numbers... no way anyone misses this kind of issue.
 
Communicore

Communicore

Well-Known Member
You would think nowadays it's easier to catch this. I was a Cosmic's cashier and one time I was missing $20 and I had to recount twice, and then it came up even so in my rush I miscounted, the manager asked me if I would stoop to paying that $20 out of my pocket to make up the difference, how preposterous! There's like at least 1 CM with you while you are counting the money, and the manager is there too with the printout in hand! Also I'm wondering about the "back" at CHH, remember I was a CM in the mid 90's and we had video at the "back" so there's no way this can happen.
 
prberk

prberk

Well-Known Member
Mike S said:
I would've tried to come up with something witty on my my own but you take the cake. The Castle Cake. Bravo sir!!!

Also can someone explain the POS acronym? Because only one thing is coming to mind and I highly doubt that's what it is...
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Point of Sale. It is a common modern version of what most people call "cash registers." Most retailers now use a POS computer system that integrates front-end register operations with inventory management, sales tax collection and reporting, and other analytics.

It easily gives reports to managers (and even people in faraway corporate offices if called upon) that should show all of these things that people have been talking about -- how often a cash "refund" or "void" was made and other transactions.
 
jt04

jt04

Well-Known Member
I'd also suggest that she may have been handing extra money to people she knows. That way she could more easily hide the money.

Two person rule for cash refunds is a brilliant fix.

Now I want a new E Ticket in the MK because that should pay for it. Thank you.
 
W

wdwfan4ver

Well-Known Member
This raised a lot of questions. I want to know how much money really wasn't accounted for since there was more than one cast member doing this unethical and criminal behavior. It is quite obvious an auditor or any accountant doing the books for Disney should have noticed the money totals didn't match up sooner in terms of how money was in the register compare to the actual sales. The other thing is I thought there would've been procedures to prevent this type of behavior.

All is I known for sure is no one is going to be hiring that employee at a bank, or any position that involves handling money.
 
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PhotoDave219

PhotoDave219

Well-Known Member
dvitali said:
According to the story this woman gave she was tought how to do this by a former CM who not with Disney now. Just how back and how much more money is not counted for. Did this first CM leave on her own or let go after being caught. Why nothing been done then?.
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My understanding is that this has been an issue for some time....
 
Goofyernmost

Goofyernmost

Well-Known Member
KevinYee said:
Loss Prevention is going to throw a fit, and appropriately so. As far back as the early 90s at Disneyland, we'd catch people doing this sort of thing after a pattern of $50 refunds in a day, let alone hundreds. It would only take a couple days for the pattern to become obvious. The Point of Sale machines in those days gave a report on refunds, so there's no way today's machines can't do the same. For that much money to be stolen, lots of people weren't watching the sorts of reports they should have been, and for far too long.
Click to expand...
Or, they were building a case that wasn't going to be thrown aside because it was to insignificant.
 
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Nubs70

Nubs70

Well-Known Member
KevinYee said:
Loss Prevention is going to throw a fit, and appropriately so. As far back as the early 90s at Disneyland, we'd catch people doing this sort of thing after a pattern of $50 refunds in a day, let alone hundreds. It would only take a couple days for the pattern to become obvious. The Point of Sale machines in those days gave a report on refunds, so there's no way today's machines can't do the same. For that much money to be stolen, lots of people weren't watching the sorts of reports they should have been, and for far too long.
Click to expand...
But if refunds are very common practice, it takes a huge anomaly to get noticed.
 
CnoteBflat

CnoteBflat

Active Member
Mike S said:
I would've tried to come up with something witty on my my own but you take the cake. The Castle Cake. Bravo sir!!!

Also can someone explain the POS acronym? Because only one thing is coming to mind and I highly doubt that's what it is...
Click to expand...
According to one of my old co-workers who was studying for an I.T job at the time, depending on the system, your acronym is correct.
 
castlecake2.0

castlecake2.0

Well-Known Member
The article stated she was promoted to "General Teller", this is a level above a Host/ess and is able to perform overrides/refunds/voids etc on POS, sorting closing paper work (charge chits, DDP receipts, refunds) and is also responsible for balancing the safe and doing cash drops at the end of the operating day, among other things. Its possible she was able to use this and fudge the numbers and still make things balance at the end of the day while pocketing the extra.
 
D

dizda

Well-Known Member
My suspicion is that she had additional help aside from the former employee who showed her how to do the fraudulent refunds. Also, my guess is that she did not start out stealing $2700 at a time, but that the amounts grew over time until they were too large to overlook.
 
KevinYee

KevinYee

Well-Known Member
Nubs70 said:
But if refunds are very common practice, it takes a huge anomaly to get noticed.
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I cannot speak to 2016. In the 1990s, refunds were NOT a common practice, at least not at these levels of hundreds of dollars for one cashier's account.

If that sort of thing *is* common in 2016, they've got a different problem on their hands. Either everyone, and I mean every cashier, is engaged in this kind of thievery, or else the product is seriously out of alignment with Guest expectation. My gut tells me that $200/day, let alone more, is still not common even in today's park.
 
C

COProgressFan

Well-Known Member
KevinYee said:
I cannot speak to 2016. In the 1990s, refunds were NOT a common practice, at least not at these levels of hundreds of dollars for one cashier's account.

If that sort of thing *is* common in 2016, they've got a different problem on their hands. Either everyone, and I mean every cashier, is engaged in this kind of thievery, or else the product is seriously out of alignment with Guest expectation. My gut tells me that $200/day, let alone more, is still not common even in today's park.
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Especially considering how many guests are either paying with Magic Bands or credit cards, in which case any refunds would go directly back onto the original means of payment (not cash). Even then, in my experience it seems like managers seem to go out of their way NOT to issue refunds and prefer to go back in the kitchen and get a new (presumably properly made) item. I would actually imagine an actual cash refund is a last resort, and would be pretty rare. Apparently not the case, I guess.
 

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