TrainsOfDisney
Well-Known Member
Colbert has made jokes about Chapek on the Late show. People know who he is.
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News Disney CEO Bob Chapek reiterates his belief that park reservations are now an essential part of Disney's theme parks business
- Thread starter wdwmagic
- Start date
Sirwalterraleigh
Premium Member
Chapek doesn’t get this kinda play for 99% of humans
Nobody cares
And he’s not worth it.
flynnibus
Premium Member
I mean.. even Disney isn't dumb enough to be marketing park reservations as a 'feature' or value-add to customers in their marketing. It's largely an asterix to note a requirement. Bob pitching it as some 'for the customer' angle is just so disingenuous... it's a convenient cover vs the alternative ways to address the problem. He just knows as long as he sticks to the investor circles no one is ever going to challenge a model that favors cost management vs prioritizing long term customer sat. As long as he can produce revenue growth to offset drops customer sat he'll be given a pass.
A brand like Disney takes generations to be undermined... but they've been doing their best. I'd say they are far along reshaping 1.5 generations into seeing Disney as an option instead of a lifestyle commit.
zombiebbq
Well-Known Member
Definitely. I think the ultimate future of the parks will be determined by who is selected to follow Chapek and if that person has his same terrible leadership.
Sirwalterraleigh
Premium Member
That shark has already been jumped…sadly
updownandsideways
Member
People still get shocked when news like this happens, every publicly traded company will do whatever is in the best interest of the shareholders and that's all that matters, nothing will change this fact and will get worst as time goes on. The stock market will rot out the soul of a company and leave nothing left
Vegas Disney Fan
Well-Known Member
I know it’s doubtful but Chapek could still change his tune also, I hate his changes as much as anyone but he’s still early in his reign and most of it has been during bizarre times.
Maybe I’m just being optimistic hoping he’ll eventually realize he’s running a company founded on providing a better experience and better customer service than anyone else.
Chi84
Premium Member
Of course, you’re right. Sorry to interrupt. I believe you were making some salient point about brown-nosing . . .
TrainsOfDisney
Well-Known Member
Yes. But they should remember it was blockbuster who refused to offer a Netflix style membership to protect their stockholders.
flynnibus
Premium Member
He showed his cards when he was willing to openly use his fiscal planning language in response to questions that should normally include customer priority and strategy. Instead of keeping the normally politically correct answer that treats customers as assets and something to cherrish... he only spoke of them as tokens to be optimized and manipulated.
No, this guy isn't going to evolve into a vision/identity guy... he's lives to make the machine churn.
Here is the bottom line...we can grumble all we want as fans...but as long as the parks are jam packed FULL of people?...then every decision Disney makes is 100% justified.
At the end of the day....it's "US" and our willingness to pay Disney whatever thay want and follow any policy they damand that gives them the power to do these things.
"We" as consumers are 100% to blame for this...not Disney. We have the power to change and reverse Disney's decisions buy pulling our money back and stop going to the parks. But none of us here has the will to do this in significant numbers. So?....we get what we deserve. There are just too many fans creating too much demand and Disney only has a limited supply.
This is all on us......
At the end of the day....it's "US" and our willingness to pay Disney whatever thay want and follow any policy they damand that gives them the power to do these things.
"We" as consumers are 100% to blame for this...not Disney. We have the power to change and reverse Disney's decisions buy pulling our money back and stop going to the parks. But none of us here has the will to do this in significant numbers. So?....we get what we deserve. There are just too many fans creating too much demand and Disney only has a limited supply.
This is all on us......
He’s called people “consumers” instead of guests. (Yes, I know he still slips up a lot and calls them guests, but he’s a merch guy and he’s only doing it because he has to sound friendly). I’m waiting for $lappie to go full merch-mode and finally call people “units”. 
Yep....we can all bet our lives that NOTHING will improve at Disney parks....untill demand for them falls and supply opens up.Yep. See signature below.
As long as demand stays extremely high?....this stuff gets worse for us.
mysto
Well-Known Member
Reservations are more difficult for local AP holders who wander into the parks on a whim than out of town vacationers. Do you think this is a response to the AP lawsuits?
The timing of this public comment is coincidental.
We may not hear "our most loyal fans" cited by this guy for a while.
The timing of this public comment is coincidental.
We may not hear "our most loyal fans" cited by this guy for a while.
When Chapek and TWDC execs came recently to WDW for retreat , perhaps broke the news to WDW execs then shortly released to the public? Not surprising if more to come changes will happen to impact guest experience.
mightynine
Well-Known Member
Nah, ol’ Supe moves the goalposts more than Volunteer fans after a Tennessee victory.
DisneyDebRob
Well-Known Member
mightynine
Well-Known Member
Costume reservation required to wear costume. Purchase Costume+ to wear it before others.*
*Price varies with peak price of $50 on Oct. 31.