Disney After Hours BOO BASH

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Hawg G

Well-Known Member
And how many folks still argue that Disney provides world class service, which justifies their ridiculous prices on everything?

I mean, I’m sure the tickets say everything is subject to change, but clearly last night delivered very little, and didn’t justify the cost. No way should everyone have had to stay in that line to get a refund. There should have been like a $75-100 refund automatically given.

Has there ever been a refund like that for a stormy MNSSHP?
 
disneygeek90

disneygeek90

Well-Known Member
Intense storms rolled through the area around 8pm last night. Lots of thunder and lightning and heavy rain for several hours. Not surprised to see it was cancelled.
 
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GimpYancIent

Well-Known Member
School / storms / COVID19 all provide good cover for declining guest attendance at the parks. However, regardless of why the more disgruntled, disappointed and unhappy guests the greater the decline in the attendance at the parks. The "the holiday season is coming" fall back is not very reassuring.
 
flynnibus

flynnibus

Premium Member
Im confused… besides the characters what part of the boo bash was canceled besides some characters?

hea isn’t part of boo bash… so missing out on that really is stretching what people were owed…
 
A

AmishGuy91

Well-Known Member
flynnibus said:
Im confused… besides the characters what part of the boo bash was canceled besides some characters?

hea isn’t part of boo bash… so missing out on that really is stretching what people were owed…
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A ticket to Boo Bash grants you entrance into MK at 7 and thus HEA. It may not be part of the actual event but it’a part of the ticket you paid for.
 
Tony the Tigger

Tony the Tigger

Well-Known Member
Resolution seems fair-ish. I believe there is no expectation of compensation, so doing anything is more than what they promised. (Not saying that's "right." I think it should be automatic refund without standing in line.)

I'm sure making people stand in line (and so far no one has said whether or not those folks got a full refund once getting to the front of the line) is part of the plan to deter people asking for full refunds.

Since this happened at 8PM and the event doesn't even officially start until 9:30PM, it should have been full refund. A one-day park ticket costs less than this party ticket, so they should easily throw in the park hopper option, if not water parks as well (which probably no one will use, but it will seem better.) Better: throw in a two-day ticket. Give the people more than what they expected - without costing WDW a dime, and knowing they'll get some of it back with an extra day of meals and what not.
 
Weather_Lady

Weather_Lady

Well-Known Member
Overlordkitty said:
There's no way we can use it, and I'm disappointed that this didn't turn out how the first couple were reported. But I also know that I'm going to central Florida in their monsoon season. I will probably talk to someone, see if I can trade it for something we can use, but at that point at 12:30 in the morning, no good is going to come from waiting another hour plus to yell at a CM.
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Get thee to Guest Relations! I went to Guest Relations first thing this morning - basically rope dropped it, as we were flying out this afternoon. All I needed to say was that I was there to talk about our Boo Bash experience last night. (My complaints pertained solely to issues within Disney's control - not the weather and attendant cancellations, but the snack and treat debacle - but in the end I didn't even have to explain.)

I walked away 10 minutes later (no Karen-ing or escalation of any kind required: the CM was immediately apologetic and prepared with an arsenal of offers) with 4 2-day parkhoppers - 1 for each family member - for future use anytime. It was way more than I expected or would ever have dared suggest.
 
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Weather_Lady

Weather_Lady

Well-Known Member
flynnibus said:
Im confused… besides the characters what part of the boo bash was canceled besides some characters?

hea isn’t part of boo bash… so missing out on that really is stretching what people were owed…
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Don't know if this was already answered, but the treat stations and snack and beverage kiosks - all that was left of the advertised offerings besides the indoor attractions - were a total cluster last night. Half of the treat stations opened late or not at all, and snack and beverage stands were running out of everything within minutes. It was a disorganized mess. I felt horrible for the CMs who spent half their night just apologizing.

My family literally spent most of the first hour of the Bash waiting in 7 separate lines in the pouring rain for treats and snacks, only to be told at the end of 6 of them that they weren't ready yet, were shutting down to move indoors, or had just run out of everything. It was getting ugly. We abandoned those efforts and hit a ton of rides. Toward the second half, things seemed to be running smoothly and carts and treat locations were finally stocked. DH was so happy to finally be able to get a Coke around 11pm that he took - and drank - 4 of them, just for spite. 🤣
 
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Weather_Lady

Weather_Lady

Well-Known Member
MansionButler84 said:
Are you familiar with the rides that close in lightning?
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I can confirm the 8/24 Bash began with 7DMT, Splash and BTMRR down, and possibly others (due to lightning). All were up and running at or before 11ish in the rain (after the lightning subsided). My lesson for the day: riding Big Thunder in the driving rain is only slightly more exhilarating than flushing your eyeballs in a high-powered chemistry lab eye wash during an earthquake.
 
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Tony the Tigger

Tony the Tigger

Well-Known Member
Tony the Tigger said:
Better: throw in a two-day ticket. Give the people more than what they expected
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Weather_Lady said:
the CM was immediately apologetic and prepared with an arsenal of offers) with 4 2-day parkhoppers - 1 for each family member - for future use anytime. It was way more than I expected or would ever have dared suggest.
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Ta-da!
 
Overlordkitty

Overlordkitty

Well-Known Member
flynnibus said:
Im confused… besides the characters what part of the boo bash was canceled besides some characters?

hea isn’t part of boo bash… so missing out on that really is stretching what people were owed…
Click to expand...
All outdoor rides had to close until the lightning was clear from the area. Somehow candy deliveries to the trick or treat stations were delayed, and not ready to open at 9:30.
 
LaughingGravy

LaughingGravy

Well-Known Member
Weather_Lady said:
Get thee to Guest Relations! I went to Guest Relations first thing this morning - basically rope dropped it as we were flying out today. All I needed to say was that I was there to talk about our Boo Bash experience last night. (My complaints pertained solely to issues within Disney's control - not the weather and attendant cancellations, but the snack and treat debacle - but in the end I didn't even have to explain.)

I walked away 10 minutes later (no Karen-ing or escalation of any kind required: the CM was immediately apologetic and prepared with an arsenal of offers) with 4 2-day parkhoppers - 1 for each family member - for future use anytime. It was way more than I expected or would ever have dared suggest.
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That is the kind of service that sets Disney apart when it's done. People going had no expectation of such a cancellation, but Disney made up for it. Bravo! It ultimately costs them not much at all the way the parks are crowded these days, but the perceived value is definite.
 

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