NickPytlinski
Well-Known Member
If the app lets you cancel. Cancel with the app. Usually you can any time the day before. But if it lets you do it day-of... do it.
If the app doesn't let you cancel, you have two options:
1. Call and politely explain you can't make it. CMs almost certainly won't charge you. They just want to know you're not showing up. If they're running behind anyway (which happens often), or they have walk-ups, it's no issue for them that you don't show up. It's just they'd like to know.2. In the app, move the reservation to a later day. And then, after an appropriate amount of time longer than one second, realize you can't make that time, either. So, you cancel through the app.
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