It’s really unfortunate this has to come down (lots of people really enjoyed it) but the actions of the operators created the unsafe condition resulting in the death.
Every attraction built makes a set of assumptions of the size profile of passengers when developing the seating and restraint systems. By default, when you do that some people end up outside the size profile (too large or too small) and cannot and should not be allowed to ride for safety reasons. It’s why you see minimum height restrictions on lots of rides. There are a whole set of industry standards (look at ASTM.org) that have been developed over the years for this and all the other design guidelines for attraction development. The entire ride system is based on a maximum guest size profile from the safety restraints to the seats, to the whole physical structure of the attraction. Everything is build to a specific set of weight and safety boundaries.
One of the results of that is some guests who are outside that profile get mad (and sometimes belligerent) when they are not allowed to ride. They take that frustration out on the staff operating the attraction demanding they be allowed to ride ‘or else’. They threaten to sue and demand to ride. The staff operating the attraction should never, ever be forced to deal with that but visitors are often selfish and only care about themselves.
Unfortunately this attraction operator bowed to the demands of guests and modified the seating, reducing the safety of the attraction which resulted in a death. At this point, the operator has shown they will compromise safety to accommodate visitor complaints and as a result they are being forced to remove the attraction.
Hopefully this can be a reminder that if you don’t fit the size profile, you can’t ride. Don’t take it out on the staff operating the attraction, move on and do something else. All of this is done for the safety of the riders- not to ’fat shame’ or anything else against the guest