Dear Disney, please fix...

[Chef Mickey]

Oh thank you thank YOU for mentioning this. It kills me how abused the Mansion has become, all for the sake of cramming more bodies into it per hour. It's appallingly greedy and disrespects the attraction and Walt would have kittens if he saw how the ride is handled now. (He got ed once because people were being taken through the Jungle Cruise too fast. I can imagine how he'd feel about people being shoved through the HM's parlor into the Stretching Room, missing most of the opening spiel and the portrait effect and thus destroying the ride's narrative from the very beginning).

Here, in my opinion, is what should happen: guests - a reasonable number of them - should be led into the parlor. There they should hear the entire parlor spiel, complete with transforming portrait, before being ushered into the Stretching Room. Then lead them to the Doom Buggies, and the ride system can take over from there. It's so simple! Good timing and good CM training could easily accomplish this, giving the guests the full Haunted Mansion experience they're entitled to after ponying up so much cash to visit the freaking Magic Kingdom for crying out loud. Geez.

And I still think the ride should be off-limits to people in wheelchairs or scooters if it means stopping the ride constantly while people are still riding it. I may never ride the Mansion again after that happened 3 times during my WDW visit last summer. It was just too effing upsetting and annoying, and I don't go on vacation for that.

Well said again. It's so frustrating because the fix for loading issue is so easy. The Cast Member essentially just needs better training and instructions on how to allow guests to enter.

As the best pre-show on property, it is rare to get an "uninterrupted" experience before getting on the ride and even more rare to ride through without stopping for wheelchairs. Perhaps that is harder to address, but I really want to experience the pre-show without coming in as the Ghost Host has finished his opening remarks and the picture has already turned to a skeleton.

Then, I'm forced into the stretching room with too many people crammed in and can't hear because people haven't settled in yet. The door closes too late and the stretching room begins to stretch prematurely, ruining the effect.

I think the guests should be allowed to come in, look around, and a minute or so needs to pass to let people settle down. Then a cast member should make their announcements (along with moving to the dead center) including a request to stay quiet as to not upset the spirits. Then the effect should start and the entire Ghost Host Spiel should begin.

The ridiculous line system after the stretching room doesn't even need to be discussed. It's terrible and could easily be fixed with more roped off sections.

Honestly, it's a travesty and it's all operational.

I do agree on wheelchairs, but that will never happen. My wife and I always joke about getting to ride without stopping once. It rarely happens.

 

[Tom Morrow]

Well said again. It's so frustrating because the fix for loading issue is so easy. The Cast Member essentially just needs better training and instructions on how to allow guests to enter.

Don't blame the Cast Member. Blame that CM's management team that is instructing the CM to load like that so the management team can pad their ridership numbers and thus make themselves look better on paper.

(and in turn, get their bonuses)

((this is not exaggeration and is 100% the reason))

Does it cut down the wait time? Maybe slightly, but not enough to want to deal with the added hassle.

 

[Chef Mickey]

Don't blame the Cast Member. Blame that CM's management team that is instructing the CM to load like that so the management team can pad their ridership numbers and thus make themselves look better on paper.

(and in turn, get their bonuses)

((this is not exaggeration and is 100% the reason))

Does it cut down the wait time? Maybe slightly, but not enough to want to deal with the added hassle.

Right. That's why I called it a training issue. Cast members are great at doing what they are told.

 

[Tom Morrow]

Right. That's why I called it a training issue. Cast members are great at doing what they are told.

Oh ok. I read it as "certain cast members are not being trained as well as others."