Customer Service area?

[javs4evas1298]

I went through something similiar this week. It seems to me that as it gets closer to Halloween, Disney managers are getting more strict. I've done MNSSHP 3 times this year, wearing my proton pack all three times, which I cleared with Security beforehand. When I went the last time, I had a couple other Ghostbusters with me and when we went through security a manager spent 15 minutes looking at our packs asking us ridiculous questions (does anything open, does it shoot, is it a rocket pack ::eye roll: along with the fact he started TUGGING and PULLING on stuff like a jackass (luckily he didn't break anything) before finally letting us in. Mind you I'd done this twice before with NO problem, and this guy was definitely being rude when we were doing nothing but be nice.... It was probably the same guy you dealt with lol...

In today's world they have to be that way. It seems like everyone is sue happy. The original poster was not allowed to wear his helmet. There are quite a few people out there who are not smart enough to realize that if they can not see clearly through the mask or helmet then they should not wear it. Then if they fell and got hurt they could turn around and sue Disney for the fall happening in their park. The same goes for the guard asking all those questions that you call stupid. You could be bringing something that could harm other guests into the park. Some people do not care and will not check but you can't get mad when people do take the time to check and make sure the costume is safe for both you and other guests.

 

[Knightspast81]

In today's world they have to be that way. It seems like everyone is sue happy. The original poster was not allowed to wear his helmet. There are quite a few people out there who are not smart enough to realize that if they can not see clearly through the mask or helmet then they should not wear it. Then if they fell and got hurt they could turn around and sue Disney for the fall happening in their park. The same goes for the guard asking all those questions that you call stupid. You could be bringing something that could harm other guests into the park. Some people do not care and will not check but you can't get mad when people do take the time to check and make sure the costume is safe for both you and other guests.

Yes, but I CLEARED this with Security before I even entered the park. My fiance is a CM and management KNEW we were coming, this guy was just being a jerk, he had a radio on him and wouldn't call the security supervisor who I spoke to..

 

[javs4evas1298]

Yes, but I CLEARED this with Security before I even entered the park. My fiance is a CM and management KNEW we were coming, this guy was just being a jerk, he had a radio on him and wouldn't call the security supervisor who I spoke to..

How many times do you think the security guards hear the guest say it was already cleared from someone else? It really isn't a big deal to just let the guards check you and then let you be on your way. Maybe he was being a jerk but maybe he was just doing his job.

 

[MissM]

I mean, who in their right mind would wear a mask that you can't see out of at night? Seriously.

Probably the same people who would use their blow dryer in the shower. Or try to stop their chainsaw with their hands and/or groin. Or, someone who tries to eat Preparation-H.

There are warnings and restrictions that may seem beyond stupid out there on most items, services and products.

But it doesn't mean that you can just ignore the warnings and the rules because you think you're _______ (insert here: smart enough, entitled, special, etc.) than everyone else.

Maybe they used to let you get away with wearing your helmet. They don't now so end of story. Take it off and enjoy your night anyway or stick to your principles and leave the Party. Not everything is going to always go the way you want it to just because you complain about it to enough people.

 

[DYoung]

I went through something similiar this week. It seems to me that as it gets closer to Halloween, Disney managers are getting more strict. I've done MNSSHP 3 times this year, wearing my proton pack all three times, which I cleared with Security beforehand. When I went the last time, I had a couple other Ghostbusters with me and when we went through security a manager spent 15 minutes looking at our packs asking us ridiculous questions (does anything open, does it shoot, is it a rocket pack ::eye roll: along with the fact he started TUGGING and PULLING on stuff like a jackass (luckily he didn't break anything) before finally letting us in. Mind you I'd done this twice before with NO problem, and this guy was definitely being rude when we were doing nothing but be nice.... It was probably the same guy you dealt with lol...

When we walked through security last night, the first checkpoint checked our helmets, and said, "Thank you". We walked maybe 5 steps, the the head of security checked our helmets just to be sure, and said, "Okay guys, have a great night in the park".

Tye was the Park Manager last night and he worked in the Town Hall, so he might have been that night that you went in...

 

[DYoung]

Probably the same people who would use their blow dryer in the shower. Or try to stop their chainsaw with their hands and/or groin. Or, someone who tries to eat Preparation-H.

There are warnings and restrictions that may seem beyond stupid out there on most items, services and products.

But it doesn't mean that you can just ignore the warnings and the rules because you think you're _______ (insert here: smart enough, entitled, special, etc.) than everyone else.

Maybe they used to let you get away with wearing your helmet. They don't now so end of story. Take it off and enjoy your night anyway or stick to your principles and leave the Party. Not everything is going to always go the way you want it to just because you complain about it to enough people.

Miss M, I agree with most of you post except the very end. I can't believe that I have ot explain this again..... We obey there rule for that year, only for them to change it the next. What kills me is that you write your post as if your the one calling the shots -

Maybe they used to let you get away with wearing your helmet. They don't now so end of story. Take it off and enjoy your night anyway or stick to your principles and leave the Party. Not everything is going to always go the way you want it to just because you complain about it to enough people.

It floors me that the people on this board act as if I'm the bad guy here... I mean damn people, take off the Mickey glasses here for just a few minutes...

 

[DYoung]

Just out of curiosity- How many members on this board are Disney employees? I'm starting to think most are. I've never seen a few members defend one thing and attack those that are simply stating what happened during their visit like this board has....

 

[TURKEY]

Miss M, I agree with most of you post except the very end. I can't believe that I have ot explain this again..... We obey there rule for that year, only for them to change it the next. What kills me is that you write your post as if your the one calling the shots -



It floors me that the people on this board act as if I'm the bad guy here... I mean damn people, take off the Mickey glasses here for just a few minutes...

So if the speed limit was 70 on the interstate this year and changed to 60 next year, you would complain because they changed the rules?


I don't think most people think you are a bad guy. I think most people can't believe that you're this upset.

1. You've had issues in the past yet you continue to try and go with this same costume every year.

2. You wanted a refund and then got upset at being escorted out. I know your costume makes it hard to get lost, but you could easily disappear into the crowd and stay in the park.

3. What you may consider demeaning behavior may be deemed professional behavior by anyone else witnessing the conversation.

4. You refused to go to City Hall because you thought the line was too long to address the issue.




Maybe next time (if you do and also try to wear same thing again), you should get there earlier before 7 pm and stop by City Hall between 4-7. Explain that you've been questioned about your helmets and if you could have something in writing from a manager explaining that they gave you the ok to wear them. Also keep in mind that another manager may decide that it isn't ok and still ask you to remove them.



I've had managers tell me they would deal with a situation in 2 different ways and that 1 would get a guest trespassed and the other just warned.

 

[DYoung]

In today's world they have to be that way. It seems like everyone is sue happy. The original poster was not allowed to wear his helmet. There are quite a few people out there who are not smart enough to realize that if they can not see clearly through the mask or helmet then they should not wear it. Then if they fell and got hurt they could turn around and sue Disney for the fall happening in their park. The same goes for the guard asking all those questions that you call stupid. You could be bringing something that could harm other guests into the park. Some people do not care and will not check but you can't get mad when people do take the time to check and make sure the costume is safe for both you and other guests.

Javs I agree. People will sue you nowadays because they don't like the color of your eyes. I understand that the Liability that Disney carries must be huge.

However, wouldn't you agree that it seems that Disney and all of its employees should be on the same page here? You can't have the guard do or say one thing, then an Area Manager do another. I suggest that it starts with the website that they advertise on. No wear does it say no helmets or masks. Although it does say that the costume cannot obstruct or be offensive. My costume was neither.

http://disneyworld.disney.go.com/pa...-events/mickeys-not-so-scary-halloween-party/

 

[TURKEY]

Just out of curiosity- How many members on this board are Disney employees? I'm starting to think most are. I've never seen a few members defend one thing and attack those that are simply stating what happened during their visit like this board has....

There are lots (I'm a former one).


I don't think that many people are attacking you. I don't think you are looking at this as objectively as most of us in this thread are. Your accounts of what happened and tone inflected of what happened may not be correct.

 

[urbanvegan]

I am not, not have I ever been a Cast Member.

But, I mean, honestly - they just asked you to remove your helmets for safety puposes. It is Disney's call on this. It is their park, and they have their own rules. The situation only got somewhat heated after you objected. And they refunded your money as well, which they did not need to do.

I'm sure it was disappointing that you wouldn't have been able to wear the ENTIRE costume, and I'm sure it was quite unpleasant to be escorted out; but I just think this is much ado about nothing.

 

[DYoung]

So if the speed limit was 70 on the interstate this year and changed to 60 next year, you would complain because they changed the rules?


I don't think most people think you are a bad guy. I think most people can't believe that you're this upset.

1. You've had issues in the past yet you continue to try and go with this same costume every year.

2. You wanted a refund and then got upset at being escorted out. I know your costume makes it hard to get lost, but you could easily disappear into the crowd and stay in the park.

3. What you may consider demeaning behavior may be deemed professional behavior by anyone else witnessing the conversation.

4. You refused to go to City Hall because you thought the line was too long to address the issue.




Maybe next time (if you do and also try to wear same thing again), you should get there earlier before 7 pm and stop by City Hall between 4-7. Explain that you've been questioned about your helmets and if you could have something in writing from a manager explaining that they gave you the ok to wear them. Also keep in mind that another manager may decide that it isn't ok and still ask you to remove them.



I've had managers tell me they would deal with a situation in 2 different ways and that 1 would get a guest trespassed and the other just warned.

Brent, okay good points indeed.

1. You've had issues in the past yet you continue to try and go with this same costume every year..

Therein lays the problem here. They approach us with the "new" problem. We get it resolved they send us on our way. Next year, it's a new "problem", and we're back to square one again...

2. You wanted a refund and then got upset at being escorted out. I know your costume makes it hard to get lost, but you could easily disappear into the crowd and stay in the park...

I really didn't want a refund Brent. I wanted to go back out in the park. One of the Assistant Managers was about to let us go back out and enjoy the night until Tye, busted through the door and put the kabosh on it. Trust me, if they wanted to watch us leave they could've done so. The main exit is just to the right of the Town Hall. But yeah, I see your point.

3. What you may consider demeaning behavior may be deemed professional behavior by anyone else witnessing the conversation....

What one might consider professional behavior, was actually demeaning behavior by other eye witnesses. Brent, I work in a professioanl environment. I'm in Corporate HR, and my job is a Corporate Trainer. I have to teach new hires, to those already placed in their careers about profitability and cost control, but it won't mean jack if you don't take care of your customers. Tye obviously doesn't know the golden rule - "Don't argue with your customer. Nobody ever won an argument with a customer..."

4. You refused to go to City Hall because you thought the line was too long to address the issue.....

Brent, I think you misundertood me - We didn't go to Town Hall after all was said and done. We didn't go in right in because it was already packed with guests. When we took a right onto main street from the main entrance, it was right there in front of the train station, that we saw how long the line was. That line was there from the guests that were on the way out when the regular hours were over.

 

[javs4evas1298]

Javs I agree. People will sue you nowadays because they don't like the color of your eyes. I understand that the Liability that Disney carries must be huge.

However, wouldn't you agree that it seems that Disney and all of its employees should be on the same page here? You can't have the guard do or say one thing, then an Area Manager do another. I suggest that it starts with the website that they advertise on. No wear does it say no helmets or masks. Although it does say that the costume cannot obstruct or be offensive. My costume was neither.

http://disneyworld.disney.go.com/pa...-events/mickeys-not-so-scary-halloween-party/

I think it is kind of hard for everyone to be on the same page when there are so many employees involved. I am sure they would love everyone to give the same response but it just isn't going to happen. I am not trying to make you out to be the bad guy. I just don't agree with you getting so angry over something that was an issue in the past. And like another poster said, you could have avoided the entire issue if you went to the Town Hall like you were told to do on previous visits.

 

[DYoung]

I am not, not have I ever been a Cast Member.

But, I mean, honestly - they just asked you to remove your helmets for safety puposes. It is Disney's call on this. It is their park, and they have their own rules. The situation only got somewhat heated after you objected. And they refunded your money as well, which they did not need to do.

I'm sure it was disappointing that you wouldn't have been able to wear the ENTIRE costume, and I'm sure it was quite unpleasant to be escorted out; but I just think this is much ado about nothing.

True. I objected when they wanted to hold my helmet until I was ready to leave, and said that they would put it on the table behind the counter. Judging by the look of the table, we might have been the only ones they made that statement to, because the table was empty.

Maybe I am making a mountain out of a mole hill here, but the way that the Park Manager spoke to us, and they he made it feel as if we broke the law, really made me upset....

 

[DYoung]

I think it is kind of hard for everyone to be on the same page when there are so many employees involved. I am sure they would love everyone to give the same response but it just isn't going to happen. I am not trying to make you out to be the bad guy. I just don't agree with you getting so angry over something that was an issue in the past. And like another poster said, you could have avoided the entire issue if you went to the Town Hall like you were told to do on previous visits.

Agreed. We should've just stuck it out behind all of those guests. Hindsight is truly 20/20.

 

[MissM]

So if the speed limit was 70 on the interstate this year and changed to 60 next year, you would complain because they changed the rules?

Bingo.

Thanks for summing it up perfectly.

 

[raven]

The reason why you were escorted out of the park is because you were making a huge complaint about the whole situation and Disney didn't want you to influence any other guests on your way out. It's common practice in a lot of businesses actually.

 

[disneydata]

Two words: private property.

Rules and policies set are at the discresion of the manager on duty in charge of the park. You got lucky in the past. I'm not saying you were right or wrong in any situation, but part of being professional being able to step back to look at the big picture. Since WDW is private property, Disney can make their own rules and enforce them how they see fit within the limits of the law.

 

[coasterphil]

You don't really have a leg to stand on here, and your details are completely wrong (probably not on purpose, just don't understand how things work/the structure at Disney).

Also, you were escorted out because you no longer had any business in the park because you didn't have a ticket anymore. Pretty easy to figure out why that happened. Security would have never gotten involved in that unless you were causing lots of problems during your discussion with other CMs.

 

[Figment1986]

As others have said, Rules are interpeted different... Whoever made the call last year was not there and whoever was there this year made the call differently, it is posible he was told to be a stickletr for the rules or there was a problem this season and he did not want to repeat it...

Unfortunetly that kind of stuff happends and even thought the head of security on duty let you through.. he interpeted the rules different than other managers who stuck to their interpetation.