So, I submitted an email the other week to Disney voicing my complaints with regard to our most recent trip...in 500 or so characters or less. I was expecting a canned reply. I recall a post on here a while back that the canned reply is the usual manner of dealing with complaints. In fact, the only other time I complained about anything to WDW...I too received a canned response (really bad dinner @ CRT).
Well, today I received a telephone call from someone with Disney wanting to talk to be about my complaints (hotel issues and a slew of ride breakdowns). It wasn't a good time to talk (I was at Target trying to check out), but I asked that she call back mid-morning on Monday.
Has anyone else been called about a complaint they've submitted to Disney and can share their experiences? i.e. was it just a more in depth account of the issues? Was anything else requested? I'm not looking for anything out of this...I've already vowed to not return until our girls are both at least 48" (which may take some time since my 6 yr old is the size of an avg 4 yr old ). I'm just wanting to make sure I don't squander a good opportunity to let my voice be heard.
Any thoughts?
Well, today I received a telephone call from someone with Disney wanting to talk to be about my complaints (hotel issues and a slew of ride breakdowns). It wasn't a good time to talk (I was at Target trying to check out), but I asked that she call back mid-morning on Monday.
Has anyone else been called about a complaint they've submitted to Disney and can share their experiences? i.e. was it just a more in depth account of the issues? Was anything else requested? I'm not looking for anything out of this...I've already vowed to not return until our girls are both at least 48" (which may take some time since my 6 yr old is the size of an avg 4 yr old ). I'm just wanting to make sure I don't squander a good opportunity to let my voice be heard.
Any thoughts?