Mecha Figment
New Member
Dwarful said:
by chance were you the family that was handing out valentines candies to all the characters on mainstreet square about 2 weeks ago?
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Courtesy towards CMs
- Thread starter ballewclan
- Start date
by chance were you the family that was handing out valentines candies to all the characters on mainstreet square about 2 weeks ago?
dumboflyer
Well-Known Member
At MK guest relations they used to (maybe still do?) have "Guest Service Fanatic" cards. I got 1 while I was a CP, and it really meant a lot that someone thought I did a good job and took the time to stop and fill out that card.
Monty
Brilliant...and Canadian
- In the Parks
- No
Thank you and have a nice day!
I consistently say "Thank you" to everyone that deals with me during the course of their work. I get the most wonderful reactions from the people doing the "thankless" jobs, sweeping up garbage, swamping tables in restaurants, delivering water to tables, etc... I say thank you when a server hands me a menu, when they take my order and again when they deliver the food. I respond instantly with a smile and "you too!" whenever anyone wishes me a happy/nice day. [Sometimes I react too quickly - "You too" and a smile doesn't come across as well if they've just said "enjoy your salad" :lol:
!]
At WDW, I thank the CMs that let us into line, take/check our FPs take Photopass pics [or even just offer to] and basically if they smile or say anything, I respond politely and say thanks.
DS10 hasn't picked up on it fully, he often forgets [his mother tends to feel "entitled" to service and rarely says thank you to anyone]. I can only hope that my example rubs off on him over the years. I discuss the fact that the people who do things for us are deserving of respect and appreciation, but I try not to demean his mother at the same time... She may not live with me anymore, but she's deserving of respect also.
I consistently say "Thank you" to everyone that deals with me during the course of their work. I get the most wonderful reactions from the people doing the "thankless" jobs, sweeping up garbage, swamping tables in restaurants, delivering water to tables, etc... I say thank you when a server hands me a menu, when they take my order and again when they deliver the food. I respond instantly with a smile and "you too!" whenever anyone wishes me a happy/nice day. [Sometimes I react too quickly - "You too" and a smile doesn't come across as well if they've just said "enjoy your salad" :lol:
!]At WDW, I thank the CMs that let us into line, take/check our FPs take Photopass pics [or even just offer to] and basically if they smile or say anything, I respond politely and say thanks.
DS10 hasn't picked up on it fully, he often forgets [his mother tends to feel "entitled" to service and rarely says thank you to anyone]. I can only hope that my example rubs off on him over the years. I discuss the fact that the people who do things for us are deserving of respect and appreciation, but I try not to demean his mother at the same time... She may not live with me anymore, but she's deserving of respect also.
pintraderpayee
Active Member
The term "cast member" is used instead of employee. Visitors are referred to as guests, not customers. It is all part of the disney magic! ºoº
Sheila
6 weeks 5 days until the "yellow limo" rolls out (school bus- 27 students- Orlando bound- 930 miles!)
Sheila
6 weeks 5 days until the "yellow limo" rolls out (school bus- 27 students- Orlando bound- 930 miles!)
pintraderpayee
Active Member
Sorry guys- previous post was in response to Lefty's question from yesterday. Two former students have gone through the college intern program and they've said that when anyone is kind it is much appreciated. Many times the CMs are treated as part of the woodwork. A quick thank you with eye contact can make someone's day.
(aside) My students are watching To Kill A Mockingbird this hour. I'm actually sitting down at my desk ( a rare event) It is great!! ºoº
pintraderpayee-Sheila
6 weeks 5 days
(aside) My students are watching To Kill A Mockingbird this hour. I'm actually sitting down at my desk ( a rare event) It is great!! ºoº
pintraderpayee-Sheila
6 weeks 5 days
Check this out. http://tagrel.com. Look at the CM appreciation cards. I think the cm's would love to receive one of these.
WDWKat26
New Member
Lemme tell you how happy this thread makes me. I'm a CM myself, and I always try to go out of my way to make other CM's days when i'm not working. I know how hard it can be sometimes to go through a day with no compliments or "Thank You's"...and to have a guest say "You made my day" is the best feeling in the world.
When in doubt, write a letter to Guest Relations to let them know of the CM's outstanding service!
When in doubt, write a letter to Guest Relations to let them know of the CM's outstanding service!
MommytoMJM
New Member
Here are some other things folks do...
http://forums.wdwmagic.com/showthread.php?t=55495
I also make blogs about great service, take pics of them, make an effort to find and say hi to them every week and MJ has CM autograph books
http://forums.wdwmagic.com/showthread.php?t=55495
I also make blogs about great service, take pics of them, make an effort to find and say hi to them every week and MJ has CM autograph books
Yellow Shoes
Well-Known Member
I've kind of wondered about chatting with CMs. 4 years ago, my then 14-year old got into a rather long chit-chat with some CMs from Canada. (They were asking him if he could name all the provinces and territories).
The girls were charming, and he really felt like a "babe magnet."
I would hope that we weren't keeping them from their responsibilities, and that they would have cut it off if we would have gotten them into trouble.
They were working one of the merchandise carts, and we were the only customers, so I guess it was OK.
I do love chatting with the CMs--I'm prone to being a bit of a talker--ask my family.
I especially like the hometowns on the nametags, which is a convenient conversation starter. We met a CM at Star Tours from Blue Springs, MO, which is about 20 miles from us.
The girls were charming, and he really felt like a "babe magnet."
I would hope that we weren't keeping them from their responsibilities, and that they would have cut it off if we would have gotten them into trouble.
They were working one of the merchandise carts, and we were the only customers, so I guess it was OK.
I do love chatting with the CMs--I'm prone to being a bit of a talker--ask my family.
I especially like the hometowns on the nametags, which is a convenient conversation starter. We met a CM at Star Tours from Blue Springs, MO, which is about 20 miles from us.
stitch131313
New Member
timkelmom said:Check this out. http://tagrel.com. Look at the CM appreciation cards. I think the cm's would love to receive one of these.
Those are great! I would love to get one f those from a guest!
Epcot82Guy
Well-Known Member
Overall, CMs know to not get distracted when they are on the job. Furthermore, those that have to be extremely attentive are likely not in a position of high interaction anyway. Those you see around, especially greeters, LOVE interaction because it makes the monotony of saying "Hello! Welcome" to endless seas of people with not response much more worth while. So, don't worry about that! :animwink:
On a very minor side note, I would also suggest taking time to say hi to the non-character CMs, too. I am NOT SAYING don;t thank the characters. They work very hard and deserve any thanks they get. However, they get more interaction and thanks than most due to their role. The CMs that are greeters, character hosts, custodial, etc. sometimes get overlooked, so just putting a plug out for them! :wave:
On a very minor side note, I would also suggest taking time to say hi to the non-character CMs, too. I am NOT SAYING don;t thank the characters. They work very hard and deserve any thanks they get. However, they get more interaction and thanks than most due to their role. The CMs that are greeters, character hosts, custodial, etc. sometimes get overlooked, so just putting a plug out for them! :wave:
WDW FAN 4 LIFE
New Member
I remember during August 2004 my family & I were at the Magic Kingdom purchasing some things at Mickey's Star Traders. Well the CM who was at the cash register was one of the nicest CM'S ever. He was joking around with us & just made our day very special. I just wish we mentioned him to Guest Relations to say what a great job he did.
Yellow Shoes
Well-Known Member
Once one of the characters from Hercules (can't tell you who it was) who was curiously without a handler, asked me what time it was.
I told him, then sotto voce asked if that was good news.
He nodded.
Don't know if that was considered unprofessional or not--there were no kids around, but it cracked me up.
I told him, then sotto voce asked if that was good news.
He nodded.
Don't know if that was considered unprofessional or not--there were no kids around, but it cracked me up.
figment1988
Member
i'm also that way myself. i am a CM as well and i often find time to help pick up merchandise when it's on the floor and then put it back where it originally once. not only that but when i did the seas aqua tour this year there was a guest who was rather nervous when it came to doing the tour. eventually one dive master reassured her that things would be ok, next thing this guest took the dive well and she liked it. when we filled the forms regarding about the experience, i wrote on the comments/suggestion a mini-letter of thanks to the dive master who helped this guest overcome her fear and wrote "it's cast members like you who make people come back to disney world". when i came back to epcot the following day, she (the dive master) told me that she got the letter and she appreciated it. needless to say, all it takes is a random act of kindness to make the day of a cast member
OmegaKnight
New Member
As a Disney CM, I can tell you it definitely makes our day when someone goes out of their way to say what a great job we are doing. I know I try to help guests have the best vacation possible and yet, we never get our dues.