nickys
Premium Member
Except that they have also been returning borrowed points to their original use year for some people at least.
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Coronavirus impact on DVC
- Thread starter GoofGoof
- Start date
Except that they have also been returning borrowed points to their original use year for some people at least.
Sirwalterraleigh
Premium Member
Interesting...they probably are allowing that this one time - I would think
ToTBellHop
Well-Known Member
Been sitting in chat queue for 4 hours, 20 minutes. Number 14 in line now!
nickys
Premium Member
I can’t decide what emoji is appropriate here. But here’s hoping you get through soon.
ToTBellHop
Well-Known Member
4 hours, 35 min. 11. I booked a reservation for other guests through David’s that starts 3/15. Trying to move them.I can’t decide what emoji is appropriate here. But here’s hoping you get through soon.
ToTBellHop
Well-Known Member
Made it through at 8:51! 5 hours, 26 minutes. Thank goodness I’m stuck home through at least early April...
Kiwiduck
Well-Known Member
Thank you for trying so hard to move things around for the person who rented your points. You are clearly a decent and good hearted person.
nickys
Premium Member
I’m in a similar position, my renters arrive today. But I haven’t heard yet if they want to continue with their trip, reschedule or cancel. Just got up now (UK time) and still nothing.
Problem is, if I don’t hear then I doubt I’ll get the points back and I won’t be able to reschedule obviously. At this point all I can do is wait.
Hcalvert
Well-Known Member
Apparently, the reservation was cancelled the day before the announcement that they would not hold the points. She cancelled the morning after the 2 day stay I had CCV and got those points back. We're still waiting for the 96 Poly points to be returned. She cannot get through via the phone to get it sorted. It's annoying.
nickys
Premium Member
From what Incan gather, yes the borrowed points will be returned to their original use year. It would probably be better to call to do it though.
nickys
Premium Member
So at about 2:30pm my time, 9:30am Canadian time, I got an email asking me if I was willing to cancel the reservation starting today and refund the money &/or rebook for the renter.
After around 75 minutes, I finally got through (couldn’t do it online b/c check-in was today). Points put back into this use year, expiring in November 2020. Didn’t even ask why I’d left it till today.
Now waiting to hear back from David’s to see if they want to rebook or a refund.
Obviously I’d prefer to rebook, as otherwise we’e going to have to find $1200 - which was used for last year’s trip. And I suspect it’ll be hard to re-rent them in time. But it is what it is, an unprecedented situation.
At least I didn’t have as long a wait as @MansionButler84! But I lost track of how many times I heard the spiel about points and also tickets:
”I booked tickets ..... what will happen to them?”
By the end I had some very specific suggestions, which are certainly not repeatable on the forum.
After around 75 minutes, I finally got through (couldn’t do it online b/c check-in was today). Points put back into this use year, expiring in November 2020. Didn’t even ask why I’d left it till today.
Now waiting to hear back from David’s to see if they want to rebook or a refund.
Obviously I’d prefer to rebook, as otherwise we’e going to have to find $1200 - which was used for last year’s trip. And I suspect it’ll be hard to re-rent them in time. But it is what it is, an unprecedented situation.
At least I didn’t have as long a wait as @MansionButler84! But I lost track of how many times I heard the spiel about points and also tickets:
”I booked tickets ..... what will happen to them?”
By the end I had some very specific suggestions, which are certainly not repeatable on the forum.
correcaminos
Well-Known Member
Not all showed it instantly as they did not make the policy until the next day after closure happened. I am waiting. I also borrowed from 2020 and they are restoring to 2020. 2019 does me little good with the UY I have.
They are trying to help when they can. Honestly I started to ask about unborrowing to see if I could use them, and the CM was already double checking the UY and status and putting in the request to unhold the points as well as unborrow before I finished my question. I would've taken the hold over that, but she was so nice and I was so appreciative.
I didn't have to beg, she just put it in since Disney World had just announced closure
correcaminos
Well-Known Member
MS told me to call to rebook if I wanted to use the points before the exceptions group got to them to restore. I called Thursday night and at that point they were not overriding anything automatically. Many reports and friends said the same.
True for me, but I called.
Hcalvert
Well-Known Member
Thank you. I was able to rebook yesterday for mid-July. At least we get to stay at Poly again (The reservation was 7 points less. Should I ask for a refund for those points?). I just had to make sure that my APs were going to be extended as they were supposed to expire July 8, but not until July 24 now. Now comes the issue to rearrange flights for my different trips.
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correcaminos
Well-Known Member
I might email and ask. I would say calling at this point is not worth it time wise and for their sakes.
While you might have a case for those 7 points, I personally would not push the issue, but that’s me. We have so many points that 7 really doesn’t make a difference to us, but we can certainly understand others that don’t have as many.
Hcalvert
Well-Known Member
They are not my points. I am not a DVC member. I rented them and the seller told me no.
Club Cooloholic
Well-Known Member
At least the rebooking worked out, paying for 7 points extra is fair, given they might not be able to use them or bank them.