Poseidon Quest
Well-Known Member
Example: two years ago, we had a problem with our shower at the Wilderness Lodge. Within minutes, they had someone up to look at it, and a few minutes later, the manager knocked on our door to check in. She conferred with the maintenance guys then said, “This will take some time to fix. May I move you to a different room? We’ll be happy to move everything to your room, including anything in your fridge.” We said that would be fine, we were heading out to dinner. She asked where, we said Flying Fish. She immediately said, “It’s on us.” And then as soon as we got to Flying Fish, the host looked us up and was, “Hello! I understand you’ll be dining with our compliments tonight,” and made us feel like royalty. And when we got back to out new room (with a tremendous view of fireworks and the Contemporary monorail), we found it full of balloons and chocolates and mugs and photo frames. That level of response to what was a minor inconvenience stunned my wife, who was kind of a Disney Park skeptic.
That's quite the experience, but it seems very much the exception and is in line with what I've heard about management for that resort. I wouldn't say that I've had any outwardly negative experiences with cast members because I think you'll get friendliness in return as long as you approach them that way, but I've rarely seen anything exceptional. I've also had a lot of bizarre experiences. Cast members weirding my girlfriend out by calling her princess and trying a little too hard on multiple occasions (she's in her mid-20s). Going to the Nine Dragons and having all of the cast there standing around glaring at everyone. Seeing a verbal fight break out in line for Small World behind the cast members and having them just standing there casually chatting. Not to mention the often dirty pathways and overflowing trash cans from lack of maintenance staff (pre-pandemic).
Yes, people demand characters and IP. Almost one of the first things Eisner asked when he took over is where the characters were in Epcot, and almost immediately Mickey showed up there. Suddenly, Star Wars and Indiana Jones were in Disneyland. You got massive Roger Rabbit tie-ins. You got the Twilight Zone brand slapped on a ride that, while great, has absolutely nothing to do with what the Twilight Zone actually was. Hell, I know people love The Great Movie Ride, but let’s be honest, it was an easy way to lure people into the park by offering them glimpses of beloved IP properties - I mean, I rode it specifically because I wanted to see the Alien scene. Iger didn’t gut the cherished Imagination pavilion with a hacky tie-in to the Honey I Shrunk the Kid movies, Eisner did. It is what it is.
I don't think there's an issue with the use of IP in the parks, so much as it's the application. The original Star Tours was an innovative and creative attraction with a lot of thought and budget put into it. When it re-opened as Adventures Continue, I was very much on board and it was briefly pretty great. However, as they've continued to add more planets and scenes, the thematic inconsistency between apparently random time periods kills the experience. It shows that Disney cannot be bothered with the show and is more concerned with using the attraction as a vessel to promote their films and merch. I fully expect not just Disney, but really any park to do this. However, they're doing it at the cost of the actual park experience itself.
There's a way to tastefully use IP and Iger/Chapek really don't get it. I understand criticism that the Tower of Terror only has a superficial relation to the Twilight Zone IP but it's still both a great attraction and fits in with the theming of Sunset Blvd. Roger Rabbit would have done the same. But what does Star Wars have to do with Hollywood Studios? Star Tours as an attraction made sense, because it was made to fit in with the studio aspect, but Galaxy's Edge does not. The whole "we want to immerse you into the movies" aspect would work if Disney had actually decided to put the effort into sending the message. Instead, it's a thin excuse to just dump IP into the park without any thematic consistency. Toy Story Land would have made a lot more sense if it was portrayed as an extension of Pixar Studio, but instead the transition is random and abrupt. The land itself could have really come into its own, but instead its a cheap addition just for the sake of adding something to fill up land. Toy Story Lands are really just larger scale Chester and Hester Dino-o-Ramas for troubled parks that need a quick band-aid fix. It's not that Eisner didn't have problems. There's no reason for the America Gardens Theater to feature a Barbie show, but you'd think lessons would have been learned. Now, we have a cheap Guardians of the Galaxy sing-along instead. I can't think of a single addition to the Disney parks that doesn't feel like a cheap tie in, with the exception of some of Shanghai Disneyland and Pandora. I've stated before that Pandora is still a terrible idea, but was salvaged through the creative leadership of Joe Rohde. It's the right addition to Animal Kingdom, but for the wrong reasons. With few exceptions, the Iger/Chapek era hasn't done anything to improve upon the problems of late Eisner. Walt Disney Studios Park is still an embarrassment, and the new additions don't look to address any of the problems with the park at all.