PNC has become a PITA with their questioning of routine purchases.
A few weeks ago I paid my Verizon bill with my PNC credit card.
As luck would have it a couple of days later my cell phone battery staged a coup de tat on the phone and assassinated it by swelling up and pushing the screen out of the phone body.
Since the warranty had expired thirty two days earlier
jawdrop
I had to buy a new phone from Verizon.
PNC refused payment on the phone because I'd made a payment to Verizon within what they arbitrarily determined as a "short time".
I received an e mail stating that my payment had been refused and a robo call stating the same thing.
After calling PNC twice and explaining the situation to two different "supervisors" they allowed the payment.
In the mean time Verizon had cancelled the order for non payment,
It took two more calls to Verizon, two more explanations to "supervisors", and two more attempts to get the payment to go through.
IMO, if PNC had simply required my PIN that's on file with them to make the purchase I could have avoided the phone calls and hassle of getting the order reinstated.
Last year PNC refused a credit card purchase to a local mega mart because I'd purchased gas at a station across the road before going shopping.
It's OK for them to be cautious but they're overzealous and it causes headaches for their customers.